Joseph E. Brown
1701 Rowlock Rd.
Chesapeake, VA  23321
Home Phone:  [Send email to request phone number] 06-2233 
Mobile:  [Send email to request phone number] 35-3559 
Email: [Send email using form at bottom]

SUMMARY
A technical writer and procurement analyst offering a balance of technical
proficiency, research and communication skills along with leadership, mature
judgment, initiative, and the ability to interface effectively with all levels of
management, personnel, and clientele.

•	Government Contractor		
•	Processes and Proposals
•	Engineering Documentation
•	Help Desk Technician
•	Secret Level Security Clearance	(DoD)
	

PROFESSIONAL EXPERIENCE

Electronic Data Systems (EDS), Norfolk,VA                      		
2003-2009
Procurement Analyst/Technical Writer

	Developed processes, procedures, and job aids for a logistics team
which helped to identify key roles and responsibilities for more efficient
operations.
	Member of the Order Management Team dedicated to tracking purchase
orders and contributed to customer satisfaction through timely receipt of
orders.
	Managed a network of warehouses which ensured that the customer
received equipment in time for deployment of approximately 300,000 computer
workstations and peripherals.
	Helped to draft a Request for Proposals (RFP) to contractors which
saved EDS money in daily warehouse operations.
	Developed an order tracking matrix using Microsoft Excel which enabled
customers to efficiently track orders as they went through the procurement
process.


I-Tech Consulting, Inc., Fairfax,VA     					2001-2003                          
  
Technical Writer		

	Worked with client’s engineering team in editing and formatting
technical documentation and interfacing with infrastructure subject matter
experts. Software used included Visio and tools similar to UML.
	Wrote Disaster Recovery Plans in order to identify efficient and safe
procedures to use in case of emergency at client sites.
	As a contractor for EDS, worked with client in making sure that needed
documentation met deadlines set by the Department of the Navy (DoN) client.
	Enabled better communication between team members by composing a
spreadsheet which tracked projects on a person-by-person basis thus enabling
management to gauge productivity levels.



CMS Information Services
Vienna, VA				
1999-2001
Help Desk Technician

	While performing contract work for a major DoD client, provided both
remote and direct help desk support to over 500 users.
	Aided senior help desk personnel in migrating user data to new hard
drives in order to successfully move 500 users from one location to another.
	Oversaw computer equipment warehouse and assisted in maintaining an
accurate inventory of over 5,000 desktops, monitors, and other computer
peripherals.
	Volunteered for training in Microsoft Windows NT Workstation in order
to better serve users.


AmeriServe Foodservice Distribution
Manassas, VA		
1997-1999
Order Selector

	Provided food order fulfillment for over 100 restaurants in the
southeast Virginia area.
	Filled orders in dry, frozen, and refrigerated environments.
	Obtained forklift license and inventory training for a mid-size
warehouse.
	Trained personnel in both order selection and using warehouse equipment
including motorized pallet jacks and forklifts.
	Volunteered to help commercial drivers deliver orders to customers.


MILITARY
SERVICE							
1985-1993
U.S Naval Reserve

	Attained rank of E-5 with job rating of Radioman
	8 year enlistment completed in 1993 under Honorable Discharge


SKILLS

	Microsoft Office including: Excel, Access, Visio, PowerPoint, Outlook,
and Word
	Adobe Acrobat
	FileMaker
	Peregrine AssetCenter
	French: Read and write fluently

EDUCATION

Bachelor of Arts, History, Montana State University-Billings, Billings, MT
Master of Arts, U.S. History, Old Dominion University, Norfolk, VA