Cassandra M. Walters
110 Baldwin Street
Radford, Virginia 24141
[Send email to request phone number] 39-3446 H
[Send email to request phone number] 77-0934 C
[Send email using form at bottom]
Qualifications
Goal oriented and task driven, excellent customer service skills. Efficient in
all Microsoft applications, can type 52 WPM, over three years of customer service
experience. Organized, self-starter, work well in a team as well as individually,
great written and oral communication skills; Associates degree in Paralegal.
Education
2009 Strayer University
Candidate for 2011 Graduation Bachelors in Criminal Justice
2006-2009 National College Salem, Virginia
Honors Graduate-Associates degree in Paralegal
120 Hour Internship with Radford Circuit Court
2000-2002 Wytheville Community College Wytheville, Virginia
College Prep Courses
1997-2002 Fort Chiswell High School Max Meadows, Virginia
Advanced Studies, Honors Graduate 2002
Relevant Experience
2007-2009 Verizon Consumer Sales Consultant, Roanoke, Virginia
Provided customer service to current and potential residential customers. Typing
orders,explaining bills and charges, setting up new service, educating customers
about new features on their line, up selling phone and internet packages to
benefits the customer’s needs.
2007 Riverbend Nursery, Inc Riner, Virginia
Taking orders over the phone, data entry, answered customer’s questions in an
accurate and timely manner, answering phones. Assisted in creating attractive fax
cover sheets and mass emails to increase sales, and urge customers to take orders
in best condition, running daily availability reports, and updating company
website every day; made sales calls to increase weekly sales.
2004-2006 Global Contact Services Pulaski, Virginia
Provided customer service via inbound and outbound telephone sales for many
Fortune 500 companies such as NASCAR, AOL, Washington Mutual, Chase Bank, and
Verizon. Complied with rules and regulations set by the FCC and the TCPA.
References Available On Request
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