Adele Owens
                                                     2130 Colgate St  Roanoke VA
24012
                                                     Phone 540 589-3060
                                                     Email [Send email using
form at bottom]


SUMMARY


Professional with 3 years experience in claims processing, customer service, and
operations. A team player and leader with strong oral, interpersonal, problem
solving, written and organizational skills.  Detail oriented with the ability to
efficiently handle multiple priorities in a fast paced environment, possess a
short learning curve and strong commitment to being successful.

PROFESSIONAL EXPERIENCE


Anthem Blue Cross Blue Shield     Customer care rep level II august 2005 -
present

·	Provide Extensive knowledge of the Federal Employee Programs claims processing
guidelines in accordance with the Office of Personnel Management to our clients.
·	Provide correction, updating and reprocessing of claims based on submission of
additional information submitted from providers as well as subscribers.
·	Manage calls from customers and subscribers explaining the claims processing
or benefits based on type of policy as well as type of provider contract with
FEP. 
·	Provide knowledge of coordination of benefits processing including Medicare as
well as other insurance carriers.

Texas Steak House & Saloon                                       April 1999 –
January 2007


·	Managerial duties including balancing all money and updating inventory and
submitting bank deposits. 
·	Maintained customer satisfaction and conducting quality for general and
overall satisfaction of products and services
·	Thorough understand of Alcohol Beverage Control laws and Bodie-Noell standards
for over all bar serving and control specifications.


Schewels				Credit Manager (September 1995 – March 1999)

·	Calling customers to resolve delinquent accounts

·	Maintaining 7 different monthly, and yearly quotas

·	Handling and increasing an accounts receivable balance of $500,000 by 10-15%
annually

·	Submission of daily reports and all financial updates to the corporate office

·	Credit report reviewing in order to determine credit approval/denial or
increase 

·	Maintaining furniture inventories, placement of furniture orders and delivery
scheduling

·	Negotiation of contract terms and sales of additional products, warranties and
insurances during contract negotiations

US NAVY 					Electrician (1990 – 1994)

·	Instruction and education of entire ships manifest for electrical safety
training, including annual renewal training.

·	Conducted inspection of and maintained/repaired electrical equipment,
emergency diesel generator, 25 ton portal cranes.

·	Acquired and maintained all fire fighting skills and service in the Damage
Control Department for one year

AWARDS

Customer First Quality Club 2006
Top Ten Credit Managers 1998


TECHNICAL SKILLS

Outlook
Word 
Excel
Streamline supersessions
Fep Direct programs
The FAM

EDUCATION
East Davidson High School 1990 Thomasville, NC  majored in Business
Virginia Western Community College 2000 - 2003 Roanoke, Va. Associates in
business management
Liberty University  Lynchburg, Va pursuing Bachelor’s in Business Marketing