Keisha Lane

Phone:  [Send email to request phone number] 97-7338

Objective

A supervisory position in office management/administration

Work Experience

Sr. Billing Specialist
06/2007 - 01/2010
Service Force USA LLC
Dulles, VA
Sr. Billing Specialist - 10/08 to 1/10

* Create billing and payable invoice templates for largest company account
* Bill over 10 Customer account weekly and/or monthly to generate over $500K in
revenue
* Approve contractor payable invoicing in 15 state locations
* Provide resolutions to administration staff during weekly conferences
* Maintain invoicing filing system for largest company account
* Oversee reduction of payable and billing errors
* Monitor company corporate credit accounts for activity and payment information
as well as President's personal credit accounts (Retained at CEO request)
* Assist in travel booking for staff
* Oversee completion of projects as needed

Sr. Accounting Clerk (A/P) - 06/07 - 10/08
* Inputted contractor payable invoicing into a national company database for
payment
* Updated company database as needed for 15 state locations
* Maintained payment request log
* Received invoicing approved for payment and mark as payable in company
database
* Maintained filing system for unpaid invoicing. File paid invoicing as needed
* Monitored company corporate credit accounts for activity and payment
information
* General office duties of faxing, emailing, customer service
* Assisted in travel booking for staff
* Assisted in projects as needed

Office Manager
02/2006 - 05/2007
Options For Senior America
Leesburg, VA
Office Manager

* Supervised and manage more than 25 Independent Contractors. Prepared for
meetings and correspond with clients and potential clients
* Prepared correspondences, office documents, and training materials for office.
Created and implemented various operational procedures based on corporate
policies for local office use, as well as training manuals. Maintain in-office,
training, and applicant interview calendar, keeping track of
schedules/appointments
* Interviewed and assess qualifications of Home Health Aides and Companions.
Reviewed company policy and procedures through in-office orientation with new and
existing employees
* Created and reconfigure client databases
* Maintained computer record of payroll information in Quicken. Prepared and
distributed contractor checks. Answer phones, greet and assist visitors, and
handle general administrative duties, such as filing, faxing, copying and
mailing
* Managed an local office solo for six (6) months in absence of a qualified
Branch Manager
* Administered secondary portion of in-office orientation and training of Branch
Manager to include general office activities, functions, various office programs,
and payroll procedures
* Assumed responsibility for the after-hours pager and respond to all after-hour
inquiries
* Maintained an inventory control of all office supplies and print materials
needed for daily operation. As needed, make trips to office supply store, post
office, bank, or other company branch offices

Administrative Office Specialist
06/2005 - 01/2006
Manpower, Inc
Herndon, VA
Administrative/Clerical Support Specialist

* Completed various administrative functions to include receptionist, copying
filing, general office duties, mail processing, and collating

Quality Assurance Analyst (QA Analyst)
06/2004 - 03/2005
ePlus Group, Inc
Herndon, VA
Quality Assurance Analyst

* Input customers' new leasing contract information into computerized company
leasing records
* Updated leasing contract information for renewal or re-writing of customer
lease terms. Terminated leasing contract files and maintained paper records prior
to off-site storage facility
* Coordinated off-site storage requests. Prepared customized invoices for
customers upon request

Administrative Assistant
05/2002 - 06/2004
Quantem Aviation Services
Dulles, VA
Administrative Assistant (promotion), 2003 - 2004

* Performed in multiple roles between human resources, accounting, and office
lead
* Acted as a liaison between management and employees for three cargo offices
* Prepared daily accounting reports for Corporate headquarters. Prepared
purchase order for Corporate headquarters approval. Performed cashier duties and
made bank deposits upon request by management. Handled petty cash requests and
expense reporting
* Placed service calls, compiled repair and supply orders for office equipment
* Assisted with event planning activities

Lead Agent (promotion), 2002 -2004
* Conducted hazardous materials and hazardous materials awareness training for
all employees. Trained office staff on use of various airline computer systems
* Handled international paperwork delivery to and from US Customs and Border
Patrol office, including delivery planeside upon request
* Assisted with organizing company functions, as well as charter service
operations
* Prepared import/export documents for US Customs and Border Patrol. Entered and
dispatched cargo waybills for flights. Organized and filed company information
for employee, management, and government inspector access. Maintained service and
training updates for ten (10) domestic and international air carriers and land
freight lines

Cargo Agent (6 months prior to promotion to Lead Agent), 2002
* Prepared import/export documents for US Customs and Border Patrol. Entered and
dispatched cargo waybills for flights

Night Auditor
07/2000 - 05/2002
Fairfield Inn Dulles & Chester, VA
Dulles, VA
Night Auditor (promotion), 2001 - 2002

* Processed daily revenue receipts into computerized report for management.
Maintained and updated account payable information

Guest Service Representative, 2000
* Performed front office reception tasks including cash handling, multi-line
telephone monitoring and guest registration.
* Handled general customer service responsibilities
* Handled large sums of money and processed and submitted deposits to cash
office at the end of the business day

Education

Completion Date
Issuing Institution
Qualification
Course of Study
2001
Virginia State University
Bachelor's Degree
Hospitality/Hotel Management
100 Credits completed

Skills

MS Office Suite
Windows XP & Vista
Native SABRE
Retail Management
Quicken 2000+
American Airlines Hazardous Materials & Awareness Trainer
Team Financial

References Available on Request