LEAH VAN DYNE BOYD
23494 Birkenbog Way
Zuni, Virginia 23898
 [Send email to request phone number] 05-6612

Operations / Business Administration / Development / Human - Social Services
Management

SUMMARY OF QUALIFICATIONS

Offering an extensive background based on formal education and over 30 years
experience in the commercial laundry industry demonstrating superior operations
and administrative management expertise, client and market development
creativity, and consistent contribution to the growth and success of employer
organizations.

* Over three decades managing large scale, multi-million dollar operations
servicing contracts with government, military and commercial enterprises in
multi-state territories. Fulfilled two long-term stints with Non-Profit programs
that delivered high-value, low-price services to customers as well as solid
career employment opportunities for the disabled and handicapped. Strong
experience as corporate Human Rights Advocate.

* Gained personal proficiency in the full spectrum of responsibilities
associated with Directorship authority to include budget development and
administration, contract solicitation, bidding and negotiation, public relations
and consumer image enhancement, production management and quality assurance,
human resources, and general administration.

* Focused experience in grant writing and proposal development. Successfully
worked to secure millions in funding during career. Familiar with FAR and SCA
guidelines and protocols.

* Seasoned experience in a variety of collateral responsibilities to include:
fleet and route management, facilities/assets upkeep and maintenance, insurance
program administration, employee relations and motivation, occupational safety &
health, inventory control and vendor/supplier relations, security and loss
prevention, payroll/benefits, AP/AR, computer information management, interval
statistical/financial report compilation and analysis for business decisions, and
executive level program representation, correspondence and summary reporting
essentials.

* Excellent public and community relations skills. Conduct tours for prospective
customers/contributors; at ease in face-to-face scenarios with customers to
ensure satisfaction, confidence, repeat business and referrals.

* Highly adaptable, motivated, dedicated, and spontaneous over-achiever. Strong
time-management and organizational skills provide ability to assume progressively
difficult responsibilities and multiple projects with zero impact on production
and workflow.

Well developed interpersonal relations and communication skills. Effectively
establish rapport with individuals of diverse backgrounds and experience levels.
Extremely dedicated, reliable, trustworthy and self-motivated team player and
employer asset.

EDUCATION & TRAINING

OHIO STATE UNIVERSITY - Newark, Ohio
Bachelor of Science Degree in Business Management (Incomplete, Need Credits for
Diploma)

ADDITIONAL CAREER & PROFESSIONAL DEVELOPMENT
* Attended myriad employer-sponsored seminars and professional skill development
programs covering topics in: Human Relations and Effective Interpersonal
Relations, Production Management, Computer Information Systems and Current
Software Applications, Team Motivation and Team Concepts, Working With the
Handicapped, etc.
* Member, National Association of Industrial Laundry Managers (NAILM)
* Advancing Productivity, Innovation and Competitive Success (APICS), the
Association for Operations Managers
* Member, Association for Persons in Supported Employment (APSE)

EXPERIENCE HISTORY & HIGHLIGHTS

CHESAPEAKE SERVICE SYSTEMS - Chesapeake, Virginia
Not for Profit Vocational Habilitation/Employment Services for persons with
severe intellectual disabilities
Overview: Fulfilled 16 years progressively responsible management positions with
what started as a small commercial laundry, packaging and galley food services
operation (3700sf facility) with 100 disabled employees in 1990, and has since
grown to a $5.5 million organization with a new production facility (37,000sf), a
43,000 sf home office, and over 400 employees. Advanced into an executive
capacity starting in 2004, functioning as essentially second in charge of all
production, business solicitation and general administration functions for the
organization. Specific positions, responsibilities and achievements include:

Assistant Director (2/05-11/09)
* Oversaw all facets of operations to include federal contracts, all production
departments, the fiscal administration/control department, human resources,
transportation, route services, fleet and equipment maintenance, and individual
services.
* Work closely with the Executive Director to develop new clients/ donors,
expand customer/donor base, effectively engineer the physical services area and
optimize work and training opportunities for people with disabilities.
* Engage with Board of Directors, Executive Director and Development Director to
implement programs to build community awareness and garner financial and physical
support to serve individuals with no funding or transportation resources.
* Solicited, bid, negotiated and secured several major laundry contracts with
regional military and commercial hospital and clinical operations to include:
Seymour Johnson AFB, Camp Lejeune, Oceana Naval Air Station, Naval Operations
Base Norfolk, Dam Neck Annex, Northwest Annex, Roanoke Chowan Hospital, Bertie
Hospital, etc.
* Expanded service offerings to include small parts assembly and packaging, and
USN galley food services (except cooking) to organizations like Cox
Communications, ARS Manufacturing, and federal government etc. Oversee
performance against approximately 20 contracts in place ranging from $300K to $1
million.
* Direct a blended staff of 70 non-disabled personnel and 400 disabled line and
production associates.
* Advanced in personal skill development in the administration of government
contracts and grant writing. Serve as resident expert in both disciplines. Edited
and submitted several grant application packages that secured millions in funding
for CSS.
* Serve as lead executive in the absence of the Executive Director.

Operations Manager (7/04-2/05)
* Promoted after a short period to take a more senior management role in
response to rapidly growing bookings, contracts, and production demands. Oversaw
all corporate operations and federal contracts. Planned, prepared and
administered expenditures against annual budgets, and handled all aspects of
contract procurement and administration
* Proactive in Human Rights Advocacy, facilitating and providing miscellaneous
training programs germane to any of 30 distinct services provided by the
organization. Trained and channeled numerous disabled workers that have become
productive members of society and viable contributors to the CSS cause.
* Researched and procured insurance plans, assisted with and wrote grants and
proposals, co-chaired the safety committee, conducted safety related drills and
trainings, wrote corporate policies and procedures manual, promoted and executed
corporate expansion plans, and championed community awareness programs.
* Functioned in full-authority control of all operations with a goal of ensuring
exemplary client services to ensure repeat and referral business.

Laundry Manger (8/94-6/04)
* Initially employed with CSS to take the helm of its laundry operation.
* Directed supervisors and employees in processing laundry for several key
accounts to include federal regional contracts, two correctional facilities, two
state contracts and multiple privately-owned commercial accounts.
* Fulfilled myriad collateral duties associated with the production operation
including daily production loading and manpower/asset allocation, master
scheduling, customer relations, materials/supplies procurement, insurance and
permitting, new employee training, quality assurance, regulatory compliance
monitoring, and facilities/equipment maintenance.
* Bid, negotiated and wrote contracts valued up to $750 thousand.

CITY LAUNDRY, INC. - Mt. Vernon, Ohio
Non-Profit Commercial Laundry to Support a Local Private Academy for grades
9-12
Interim Plant Manager / Plant Supervisor (1977-1990)
* Accomplished 15 years additional experience in the commercial laundry
business, third in charge of a facility with 50-60 employees processing 40,000
lbs. of laundry daily.
* Solicited, secured and directed service on 60+ accounts/contracts with
hospitals, nursing homes and hotels.

* Available immediately, willing to travel *
* Active volunteer and participant in the local community *
* List of References and Salary History furnished upon request *