PRISCILLA LEE
15124 Danehurst Circle
Gainesville, VA 20155
Phone:  [Send email to request phone number] 53.3297 Email: 

PROFILE

Innovative Information Systems professional with over 12 years experience in
system analysis and design, project management, programming, and system
architecture. Extensive software development experience in all phases of the
Software Development Life Cycle (SDLC). Team player with outstanding
communications skills, committed to supporting project and organizational goals.
Proven track record on projects with a focus on:
    Business Process Reengineering     Quality Assurance and Independent Testing

    Configuration Management and Change Control     Web Development
    COTS and GOTS Implementation     Interactive Voice Response (IVR)
Development with VXML 2.0 (Voice XML)

TECHNICAL SKILLS

Platforms: Windows NT, Windows Vista/XP/2000, UNIX HP/AIX, VM/MVS, GCOS Mod 400,
WebLogic, WebSphere
Methodologies: Agile development, Rapid prototyping, Use Case scenarios, UML,
CMMI Level 2, CMMI Level 3
Test Tools: PVCS, Toad, Visual Source Safe
IVR Systems: Audium Studio 5.0, Periphonics, SpeechPort, SpeechWorks, CTI,
Perception Technology VOCOM 24, VOCOM 48 and VOCOM 96
Web Development Tools: Flash, Adobe Acrobat, MS FrontPage, MS Publisher,
Dreamweaver, HTML, VXML, WebTrends
Databases: ClearQuest, ClearCase, Oracle 8i, Microsoft SQL Server 7.0, Microsoft
Access, DB2, 
Dbase IV
Languages: VXML 2.0, Eclipse, Java, Active Server Pages (ASP), HTML/Dynamic HTML
(DHTML), XML/XSLT, VBScript, Visual Basic, JavaScript, SQL, CSS, C, Perl, Pascal,
Ada-Sil, Assembler
Software: CM Tool, Documentum
COTS, GOTS Microsoft Office Suite 2003, 2007 (Project, Word, Excel, Power Point,
VISIO), Crystal Reports, Microsoft Visual Studio, Microsoft Visual Interdev,
Microsoft FrontPage, Adobe PhotoShop, Hummingbird, Hewlett Packard Deskview 3.0 
Online Meeting: NetMeeting, Microsoft Office LiveMeeting

PROFESSIONAL EXPERIENCE

CONVERGYS CORPORATION, Reston, VA 2008   “ 2009
Systems Analyst, Speech Solutions and IVR systems Development Group
Coded enhancements, tested and fixed bugs in IVR systems for Fortune 500
companies. Wrote grammar files from scratch in VXML 2.0. Coordinated between
testing group and project manager and created deployment packages for new codes.
    Increased caller satisfaction by 25% and reduced the number of customer hang
ups by 10% by redesigning call flow paths for IVR systems.

SELF-EMPLOYMENT, Gainesville, VA 2002   “ 2008
Independent Contractor
Delivered language and math instruction to students and acted as an interpreter
in court cases. 
    Ensured accurate interpretation from English to Korean and acted as a
liaison for civil, criminal and juvenile cases for judges, lawyers and
defendants. 
    Delivered over 600 hours of language training to 200+ adult students and
500+ hours of Math and English instruction to K-12 students. 

PRISCILLA LEE PAGE TWO

RCM TECHNOLOGIES, INC., Bethesda, MD 2001   “ 2002
Contract Project Manager
Provided back end support for project, responded to requests from IT director to
keep project on track for major transportation customer.
    Performed critical path analysis and interface with team to develop and
status schedule requirement using MS Project 2000. Tracked and reported status on
deliverables to Project Manager.
    Increased monthly call volume rate by 50% by transforming existing telephony
applications from DTMF to speech recognition. Tested, debugged and troubleshot
technical problems in production.
    Reduced customers complaint rate by 65% by fixing bugs in clients  '
reservation application, writing tests plans and scenarios to assess
functionality on the SpeechWorks platform and analyzing call statistics.

MINDBANK CONSULTING GROUP, Vienna, VA 2000   “ 2001
Contract Project Manager
Supervised the deployment and customization of the CM tool for developers,
project managers and database administrators. Troubleshot production support
calls and wrote product evaluation and business requirement documents for COTS
packages.
    Reduced customers  ' service call rate by 35% by deploying a configuration
management (CM) system in a Virtual Private Network (VPN) environment. 
    Managed daily operational activities to ensure systems and data availability
were in compliance with business requirements. 

BOOZ-ALLEN & HAMILTON, McLean, VA 1999   “ 2000
Requirements Analyst
Coordinated and facilitated builds, documents, branches, deliverables and other
project artifacts for an E-commerce group. 
    Reengineered mainframe data to be web-enabled via a B2B and B2C system for
major client.
    Cut projects costs by 25% by translating users requirements into use cases
scenarios before coding. 

WANG GOVERNMENT SERVICES, Alexandria, VA 1999   “ 2000
Contract Year 2000 Test Facilitator
Ensured systems were compatible with the year 2000 switch for the the Office of
Personnel Management (OPM), a federal government agency.
    Wrote tests plans, tests scripts, tests scenarios for more than 44
stand-alone applications and client-server systems ensuring compliance of systems
and documenting process manual for troubleshooting issues.

SYSTEMS INTEGRATION INC., Arlington, VA 1998   “ 1999
Senior Systems Analyst
Designed intranet system to interface with database for the United States Patent
and Trademark Office (USPTO).
    Conceived and authored an intranet that automatically generates daily,
weekly, monthly and quarterly call statistics, increasing operational
efficiencies.

EDUCATION

MA, International Education, The George Washington University, Washington DC
BA, Computer Science, Boston University, Boston, MA

CERTIFICATES

Certificate in Project Management (MS Project 2000), Fairfax County Adult
Education, Virginia, 2003
Certificate in Oracle 8i (PL/SQL, SQL PLUS, Forms and Reports 6i), Rockwell
University, Virginia, 2002
Microsoft Certificate for Solutions Developers, Pinnacle Software, Virginia,
2001
Certificate in Webmaster (HTML I,II,III, MS Publisher, Dreamweaver), SkillsPath
Seminar, 2000

ADDITIONAL EXPERIENCE

GARCIA CONSULTING, INC., Arlington, VA 1997   “ 1998
Staff Technical Consultant, United States Patent and Trademark Office (USPTO)
Redesigned pages for a home grown web site to an intranet. Ported it from an
Apache Server to a NT 4.0 server.

MCI TELECOMMUNICATION, Washington DC 1996   “ 1997
Senior Systems Analyst, Treasury Group That Manages All Employees Benefits
Plans
Designed and maintained an intranet system that automatically generated employee
benefit plan reports.

PERCEPTION TECHNOLOGY, Canton, MA 1990   “ 1992
Product Support Engineer
Designed, debugged and tested Interactive Voice Response (IVR) applications for
Blue Cross and Blue Shield, and the Official Airline Guide (OAG).

BULL HN, Billerica, MA 1987   “ 1990
Software Engineer
Converted more than 200,000 lines of code for VISION, an office automation
package, from Ada-Sil to Pascal under GCOS Mod 400; developed menu-driven screens
and wrote user manual documentation.