Kenneth G. Henson

PROFESSIONAL SUMMARY

20+ years of diversified experience in Information Technology including:
 * MS Exchange 2003, 2000, 5.5 Administration
 * Consolidations/Migrations; Exchange 2003 & Windows
 * Network Operations Management
 * Help Desk Support
 * Project Management
 * Information Assurance
 * BlackBerry Support

PROFESSIONAL CERTIFICATIONS
Exchange 2003 & Exchange Design 2003 (70-284 & 70-285)
W2K3 Active Directory Design (70-297)
Microsoft Certified Desktop Support Technician (MCDST) (70-271 & 70-272) and XP
(70-270)
Microsoft Certified System Engineer (MCSE) NT 4.0 	
Comptia Security+
Cisco Certified Network Associate v1 (CCNA)

PROFESSIONAL EXPERIENCE

ITEQ, ITSolutions, Inc. /IBSS
U.S. Department of State, Washington, DC
May 2001-Aug 2009

Email Engineering: May 2002 - Aug 2009
 * Day to day responsibility for Email Engineering for the Department of State
(DoS) Network Operations Centers' 24/7 on-site/on-call support to include all
escalated Exchange 2003 Tier III issues worldwide
 * Utilized Remedy for trouble ticket creation, tracking and knowledge base
searches
 * Sole provider of technical weekly reporting deliverables for all engineering
projects, migrations and escalated issues
 * Provided leadership and mentoring to all new operations staff- teaching them
technical procedures as well as internal DoS policies and procedures
 * Engineering management lead for the Migration Project to change over Exchange
5.5 stand alone servers (housing 6000 mailboxes) to Exchange 2000 Storage Area
Network (SAN).  Collaborated with all Metropolitan Washington bureau clients to 
coordinate scheduling and data movement and to minimize interruption of service
Liaison for the Messaging Systems Office (MSO) Consolidation Effort which was
mandated by the Office Of Management and Budget (OMB) to consolidate messaging
across-the- board for the stateside international bureau offices. Messaging
included Exchange 2003 Mailboxes, Mobile Computing and Firewalls
 * Performed all MS Exchange 2003/Active Directory Provisioning for BlackBerry
servers within DoS
 * Troubleshooting of BlackBerry issues within the MS Exchange 2003/Active
Directory environment
 * Work closely with Information Assurance and Security Personnel concerning
security policies and procedures. Recommend policy and best practice changes
 * Enforce security measures
 * Perform network vulnerability and analyses
 * Develop and implement Project/Task development, design and engineering,
implementation and resource management

 Accomplishments and Awards:
Successful consolidation of 6 bureaus including Exchange 2003 Mailboxes, Public
Folders, BlackBerry's and Laptop's to the DoS Information Resource Management
(IRM) Central sites.
Award:  $500 cash award received from IT Solutions (FY 2009).

Lead Engineer for the DoS Network Operations Center's Relocation Project.  This
included a redesign of Exchange 5.5 topology to consolidate servers; the moving
of all NT 4.0 Servers (PDCs & BDCs), Exchange 2000 mailbox servers and bridgehead
servers.
Award:  Achievement Award from the DoS (FY2004)

ITEQ, ITSolutions, Inc. /IBSS (continued)
U.S. Department of State, Washington, DC
May 2001-Aug 2009

Operations Supervisor: May 2001 - May 2003
 * Day to day responsibility for the 24x7x365 operation and success of the DoS
Unclassified Network Control Center (NCC)
 * Managed 35 Tier II & III administrators and engineers to ensure continuous
availability of the core MS Exchange 2003 infrastructure, SMTP, X.400, Active
Directory and X.500 directory integrations

Accomplishments:  Successfully coordinated efforts between ITEQ and three
sub-contracting companies to ensure the ever changing needs of the worldwide
infrastructure and customer needs were met and not hindered by poor
communications, lack of proper management or power struggles.

Catapult Technology
Bureau of Diplomatic Security, U.S. Department of State, Rosslyn, VA
Senior Help Desk Analyst:                  Oct 2007 - Aug 2009

 * Responsible for troubleshooting and diagnosing client issues to resolve
hardware, maintenance, installation and upgrade problems
 * Provided local and remote desktop support for the Headquarters and worldwide
sites
 * Supported more than 5000 employees in person and by telephone; providing PC
and Client/Server support

Accomplishments:  My experience in technical call center operations and friendly
communications gained me kudos with Agents overseas for the manner in which I
rectified their problems.

iSYS/IMTAS, Inc
Federal Bureau of Investigation, Washington, DC			
Information Assurance, Tier I/II Support:  July 2005 - July 2007
 * Installed desktop PCs, laptops, peripherals, and software for networked and
standalone environments
 * Detected and resolved software and hardware failures
 * Provided technical support for customers assigned to FBI-HQ and associated
annexes
 * Provided guidance and instruction on the use of hardware and software
products
 * Analyzed and assessed automation requirements and provided technical
solutions
 * Maintained and tested standardized desktop hardware, software and network
configurations
 * Prepared equipment for reuse or surplus property actions

Accomplishments:   Major Player with Windows XP SP1 update on FBI stand-alone
laptops.

Etechnologycorp.com/Emtec Inc.
Senior Systems Engineer /Consultant
Sep 99-Feb 01
 * Lead Cisco Engineer for the Greenville South Carolina branch
 * When the organization downsized I was the "sole" communications and network
engineer for the branch
 * Critical member of the Pre and Post Sales Support team surveying existing
equipment, performing network assessments, providing cost analyses, recommending
options/alternative solutions and tentative implementation plans
 * Provided engineering design, integration and optimization for the recommended
product solution
 * Responsible for all sub-contractor management (i.e. Interviewed, hired,
assigned and managed tasks)

Accomplishments:   Contributing author for all WAN Statements of work (SOW),
designs and proposals.

Education:

Univ. of Maryland, College Park, MD
Management Information Systems-130 sem hrs

Military Affiliation:
Retired US Army
References:
Available Upon Request