Randall Keith
5904 Sunlight Mountain Rd.
Spotsylvania, VA 22553
Home: ***- 710-5504
Cell: [Send email to request phone number] 07-9744
CLEARANCE: DOJ, U.S. Mint Clearance, Dept. of Homeland Security (Customs and
Border Protection and US VISIT)
EDUCATIONAL BACKGROUND:
Diploma Computer Electronics/Network Technician Computer Learning Center
Alexandria, VA 1994 to 1995
Certificate Fastrak Software Configuration Management Herndon, VA 1997
Certificate MS Access Washington, DC 1997
Certificate Project 98 for Windows Productivity Point International Washington,
DC 2000
Certificate (PVCS VM) Intersolv University Rockville, MD 2003
Certificate (PVCS Tracker) Intersolv University Rockville, MD 2003
Certificate (ITIL Service Management Foundation) Xa Systems Herndon, VA 2006
PROFESSIONAL EXPERIENCE:
December 2006 to Present
Nexus Technologies, Inc. (Department of Homeland Security)
Provided hands on Configuration Management support for the Inspections division
of Customs and Border Patrol (CBP). Performed software compiles for baseline
applications and created installation CD-ROM for delivery. Managed and ensured
the proper usage of CM controlled tools such as PVCS Version Manager and PVCS
Tracker defect tracking tool. Installed CM controlled tools for project members.
Reviewed and discussed functional, allocated, and product baseline documents for
each application, and provided Version Description Documents (VDD) for each
software release. Participated in team meetings such as CCBs, Document Reviews,
and Release Readiness Reviews. Created, and assisted in the development of CM
procedures and provided weekly status reports to the Project leads. Support
Software Engineers, Quality Assurance Analysts, and Test/Evaluation Engineers as
requested. Controlled and released configuration identification numbers (via the
CM Library) which are used to reference documentation, software and hardware
applications. Provided hands-on training to new analysts and developers on the
utilization of CM tools and procedures.
Cascades Technologies Inc (Department of Labor)
December 2005 to December 2006
Configuration Management Manager:
Responsible for establishing Configuration Management processes and procedures
for Department of Labor Office of Public Affairs. Established CCRB and Change
Management approval process. Conducted CCRB meetings, distributed agenda and
meeting minutes. Created Standard SCR Form, Change Impact Assessment Form, and
SCR workflow. Developed Configuration Management standards, process and
procedure documents based on the OPA DEC SDLC such as CM Plan and CCRB Charter.
Received introductory level certification for Information Technology
Infrastructure Library (ITIL).
Titan Corporation (U.S. Mint)
May 2003 to December 2005
Configuration Management Manager:
Managed a team of CM Analyst. Developed custom lifecycle and change control
processes for various projects, including the E-Commerce and Non-Commerce
Internet web site, Intranet and Extranet. Designed and provided customized user
training classes for Mint users for various CM tools, including, Tracker and
Version Manager. Designed and implemented customized configuration of defect
tracking and source code repository tools including designing custom scripts to
help automate the build and deployment process to QA and Production environments.
Developed Software Configuration Management standards, process and procedure
documents based on the Serena tool suite. Performed on-going build and release
management duties for various releases such as the non-commerce web site, and
many other releases for the intranet, extranet and various other projects.
Implemented and manage weekly CCB meetings and maintain multiple project release
schedules
Risetime Technologies (U.S. Mint)
March 2001 to May 2003
Configuration Management Analyst:
Re-assessed environment growth within the U.S. Mint; designed and implemented
change of tools from Starbase StarTeam to PVCS suite, including design of new
work flow process, customized training, and configuring for better handling of
automation of tasks. Analyzed client technical environments for web development
and designed SCM implementation requirements and improvements. Implemented the
Software Configuration Management process. Architected and implemented
(StarBase) StarTeam tool suite for various US Mint projects involving web
development for the Internet, and Intranet under a Windows 9x, and NT
environment. Developed and delivered customized StarTeam training classes to US
Mint employees. Developed Software Configuration Management standards, process
and procedure documents based on the StarTeam tool suite. Provided continued CM
support for US Mint including Internet Release Management, file replication and
file management, including various releases such as 2001 Golden Dollar, New York
First Day Coin Cover, and many other releases. Implemented and manage the CCB
with weekly release meetings. Maintained bi-weekly release schedule.
Intelidata
April 2000 to February 2001
Configuration Management Lead:
Provided hands on Configuration Management support for Intelidata, in client
server and mainframe environments. Developed CM procedures by creating documented
procedures such as CM Plan and CCB Charters. Managed and ensured the proper usage
of CM controlled tools such as Microsoft Visual Source Safe and Remedy Action
Request System defect tracking tool. Reviewed and discussed functional,
allocated, and product baseline documents, and provided Release Notes for each
software release. Participated in team meetings and CCBs. Coordinated and
provided weekly status reports for the QA Department to the Task and Project
leads. Support Software Engineers and Testing Engineers as requested.
Interfaced with the Testing Engineers and provided testing group with software
builds, software baseline reports, software change reports, and software problem
reports. Performed daily backup of Microsoft Visual Source Safe.
Advanced Information Network Systems (AINS)
February 2000 to April 2000
Configuration Management Analyst:
Provided hands on Configuration Management support for the U.S.Mint contract, in
client server environments. Created and assisted in the development of CM
procedures by creating documented procedures such as CM Tools Implementation
Plan, CM Library Procedures, IRB/SCCB Charters, and SEI-CMM for Software (level
2/3) Configuration Management activities. Managed and ensured the proper usage of
CM controlled tools such as Polytronic Version Control System (PVCS) Version
Manager and PVCS Tracker defect tracking tool. Participated in team meetings,
SCCBs, IRBs, and ICWGs. Support Software Engineers and Test/Evaluation Engineers
as requested. Controlled and released configuration identification numbers (via
the CM Library) which are used to reference documentation, software and hardware
applications. Provided hands-on training to new analysts and developers on the
utilization of CM tools and procedures.
Electronic Data Systems (EDS)
January 1997 to February 2000
Configuration Management Specialist:
Provided hands on Configuration Management support for the Inspections division
of the Immigration and Naturalization Service (INS) Information Technology
Partnership (ITP) contract, in client server and mainframe environments.
Knowledge of and experience with the SEI-CMM for Software (level 2/3) for
Configuration Management activities. Performed software compiles for baseline
applications and created installation diskettes and CD-ROM for delivery. Managed
and ensured the proper usage of CM controlled tools such as Polytronic Version
Control System (PVCS) Version Manager and PVCS Tracker defect tracking tool.
Installed CM controlled tools for project members. Reviewed and discussed
functional, allocated, and product baseline documents for each application, and
provided Version Description Documents (VDD) for each software release. Tracked
the status of applications through baseline matrix documentation. Participated in
team meetings, SCCBs, IRBs, and ICWGs. Created, and assisted in the development
of CM procedures and provided weekly status reports to the task and Project
leads. Support Software Engineers, Quality Assurance Analysts, and
Test/Evaluation Engineers as requested. Controlled and released configuration
identification numbers (via the CM Library) which are used to reference
documentation, software and hardware applications. Provided hands-on training to
new analysts and developers on the utilization of CM tools and procedures.
Interim Technology
July 1996 to January 1997
Inventory Control Specialist/Configuration Management Specialist:
Provided technical support for the Inspections divisions Portable Automated
Lookout System for the Immigration and Naturalization Service (INS) Information
Technology Partnership (ITP) contract. Performed setup of laptop hardware and
software, capturing of hardware configurations, inventory numbering, and
Inspections systems software installations. Deployed and tracked laptops (via CM
numbers) to various INS Ports of Entry (POE). Managed and ensured the proper
usage of CM controlled tools such as Polytronic Version Control System (PVCS)
Version Manager and tracked software defects using MS Access database. Installed
CM controlled tools for project members. Assisted in the development of CM
procedures and provided weekly status reports to task leads.
MANPOWER. (GEICO INSURANCE)
March 1996 to July 1996
Computer/LAN Technician:
Provided PC and LAN technical support to CRT and IBM PC users at the GEICO
facility. Provided technical support for GEICO employees assisting them with
installing software, replacing boards, monitors, keyboards, assisting with cable
and router configurations, and troubleshooting and capturing of hardware and
software configurations.
INTUIT
Technical Support:
January 1996 to March 1996
Received inbound inquires in a call-center environment. Provided over the phone
technical support for customers of Inuit products. Logged customers call via
Cyber File database. Provided technical support to customers assisting them with
troubleshooting modems, Intuit software, and general PC configuration questions.
COMPUTER SKILLS:
Operating Systems: Windows XP, Windows 2000, Windows 98, Windows 95, Windows
3.x, UNIX, OS2, and MS-DOS
Languages: C++, Visual Basic, COBOL, JAVA, FoxPro, Cold Fusion, and MS Access
Software: Microsoft Office, VISIO, PVCS Version Manager and Tracker, Team Track,
Microsoft Visual Source Safe, Remedy Action Request System, StarTeam, Install
Shield, Easy CD-PRO 95, SureSync, and Adaptec Easy CD Creator
Networking: Novell NetWare 3x, LAN installation with various topologies
|
