CV of
A N G E LA R. J O H N S O N
PO Box 3663
Merrifield, VA 22116
[Send email to request phone number] 38-4744
[Send email using form at bottom]
EDUCATION
Masters degree – Education
Specialization: Instructional Design of Online Learning
Capella University
Minnesota, MN
Bachelor of Science degree – Business Administration
Specialization: Marketing/Finance/Computer Science
Towson University
Towson, MD
PROFESSIONAL EXPERIENCE
CERTIFIED INSTRUCTIONAL DESIGNER/CONSULTANT TRAINER/TECHNICAL DOCUMENTATION
WRITER -SA
February 2008 - present
CONSULTANGE’ LTD
SERVICES PROVIDED
Instructional Design for Curriculum of Proprietary/COTS Software
Liaison Communicator of Complex/Technical Information
Interview, Assess, Analyze Front-End Project Discovery Business Process Capture
and Analysis
Consultation of Focus Group
New Requirements Identification and Strategies
End-user Needs Analysis (Front and Back-end Assessments)
Analysis Determination for Learning Needs
Utilization of the ADDIE model and Incorporates Innovative
Methodologies for Customization
CBT Development
Creation of Alternative Blended-Learning
Training and User-Support Solutions
Visual Designs, Graphics, Prototyping of CBT Learning
Usability Testing/Quality Assurance & Security
Change Request Documentation
SECURITY & ASSURANCE DOCUMENTATION
TOOLS DEVELOPMENT
Style Guides, User Guides, Participant Workbooks, and Training Manuals ADL)
Advanced Distributed Learning
(SCORM) 2004 Shareable Content Object Reference Model
Excellent writing -- Superb Organizational skills -- Prioritizing multiple tasks
-- Certified Microsoft Professional
Adobe Power User for PDFs
Instructional systems design development using:
Dreamweaver – Captivate – Articulate – SharePoint Portal
Responsible for Instructional Design for Curriculum of proprietary software.
Consults with focus groups to identify new requirements and strategies. Conducts
end-user needs analysis of both front and back-end assessments. Analyzes results
to determine learning needs for the intended audience. Utilizes the ADDIE model
and incorporates innovative methodology to suit client requirement. Exceptional
team player.
Meet with project and program managers to design alternative blended-learning
training and user-support solutions. Develops diagrams for workflow processes
using Visio. Utilizes the tasks and work flow observations to design business
process procedures. Creates visual designs, prototyping of CBT learning, and
interacts in the usability testing.
Reviews change requests and updates the design and development of the Curriculum
Suite. Adept at developing style guides, participant tools and manuals,
utilizing industry writing standards and automated templates. Leads development
of instruction conformant with learning standards such as; Advanced Distributed
Learning (ADL), and Shareable Content Object Reference Model (SCORM) 2004.
Develops and documents instructor-led, paper-based, and technology-delivered
curricula. Possesses excellent writing skills and demonstrates ability to
coordinate with organizational skills and ability in prioritizing multiple tasks
and completing projects within the timelines required. Certified Microsoft
professional. (Word, Excel, and PowerPoint, Adobe Power User. (Captivate, PDFs)
Collaborative systems design development using Dreamweaver, and SharePoint
Portal.
Develops learning content, using collaboration tools, and demonstrated ability
to present complex information clearly acting as liaison. Possesses strong oral
and written communication skills with strong presentation, facilitation,
interpersonal, and client interaction skills. Keen attention to detail by
demonstrated ability to perform as a technical editor. Demonstrates advanced
knowledge of the Instructional Systems Design (ISD) process and design
innovation.
INSTRUCTIONAL SYSTEMS CURRICULUM DESIGNER
October 2006 – January 2008
Kenrob, IT Solutions, Inc.
Develops course curricula for various proprietary Federal Aviation Authority
division software systems and databases. Creates curriculum suite tools for
short and long-term developmental learning for a multi-cultural audience with
diverse needs and requirements.
Strives for both Essentialism and Progressivism learning delivery, utilizing the
ADDIE model, UbD, Curriculum Mapping, and a combination of other methods and
models which enhance and authenticate the desired results of the learning
programs. Designs user surveys for pre-assessment, training, and post assessment
of curriculum design as well as course materials, handouts, manuals and workbook
exercises.
Evaluates effectiveness of training and outcomes through assessment and
evaluation methods of the rubrics and scores measurement of the learners.
Consults on curriculum and business process requirements for analysis and
business re-engineering. Compliance with the implementation of the Department and
interagency response for security related policies establishing operational
procedures to manage the Department risks, threats and vulnerabilities.
FULLTIME MASTERS PROGRAM STUDENT &
PART TIME CURRICULUM DESIGNER/TRAINER/TECHNICAL WRITER
February 2006 – October 2006
Various Clients Et al.
Instructional design, front-end planning and assessments of requested software
training for various departments of the Security and Exchange Commission.
Facilitation for logistics and scheduling of instruction. Course design for the
response-readiness training activities to fulfill responsibilities under the
Emergency Support Function (ESF) 8 of the National Response Plan (NRP).
Development and design of training procedures to manage the Emergency Response
Team (ERT) staff compliance. Taught courses that were proprietary to agency
business’ systems and software, and Microsoft Suite product courses.
Coordination and execution for the Continuity of Operations (COOP) and
Continuity of Government (COG) Plans. Compliance with the implementation of
Departmental and interagency response for security related policies establishing
operational procedures to manage the department’s risks, threats and
vulnerabilities. Creation and editing of tutorials and manuals for training
curriculum design tasks. Technical writing of on-line tutorial development.
Writing, analysis and preparations for RFPs, includes contractual technical
processes/procedures requirements. Technical writing and editing of documentation
for clients pertaining to software training and hardware specifications and
consultation.
TECHNICAL TRAINER /INSTRUCTIONAL DESIGNER
September 2004 – February 2006
The Analysis Corporation, Inc.
Responsible for the preliminary front-end Instructional Systems Design business
process, management of training implementation and back-end user support for
staff and client. Development for support of training documentation and
provision of comprehensive logistics requirements and business practice
management. Initiates the monitoring, and coordination, executing the training
implementation of both proprietary software systems (industry specific software)
and Commercial-off-the-Shelf (COTS) software.
Formulated alternative support plans to achieve highest degree of program
effectiveness. Creation of instructorless (or self-paced) programs which were
often multimedia courses or segments, usually found on CD-ROM or on Web sites
focusing on four areas: design, factors affecting learning, communication, and
project management, examining common instructional methodologies for use in the
training such as; tutorials and simulations.
Made recommendations for updating and improving provisions for learner’s
knowledge, skills, and attitudes pertaining to instructional designs and tools.
Analyzed the characteristics of existing and emerging technologies and their use
in an instructional environment. Selected, modified, or created design and
development models appropriate for a given project. Used a variety of techniques
to define and sequence the instructional content and strategies. Developed
instructional materials for specific outcomes.
Applied Interface principles of the human-computer interaction to page layout
and screen design. Created or selected visuals that instruct, orient, and/or
motivate. Presented and received information in a manner that is appropriate for
the norms and tasks of the group or team. Determined characteristics of the
target population influencing learning and knowledge transfer.
Analyzed, evaluated, and selected learner profile data for use in a particular
design situation. Identified environmental and cultural factors that influence
learning, attitudes, and performance. Generated multiple solutions to a given
problem or situation. Assessed consequences and implications of design decisions
on the basis of prior experience, intuition, and knowledge. Used evaluation data
as a guide for revision of products and programs.
TECHNICAL SOFTWARE TRAINER/TECHNICAL CONSULTANT
January 2001 – September 2004
TECHNICAL CONSULTANCY/ICETECH,INC -- Government and Private Sectors
TRAINING/WRITING/INSTALLATIONS/CONFIGURATIONS PROJECTS
Technical consultant/writer for Air force National Guard (ANG)submitting
deliverables for Master Project (MP), Back-up & Recovery, Deployment, Facilities,
Operations, Risk Management, Security, Testing, Training, and Vision Scope
proposals. Training and documentation management of standardization for Active
Directory (AD) rollout implementation. Technical consultant responsible for
installing, configuring and training for the implementation of the Public Key
Infrastructure (PKI) project for a major federal government secure network
program.
Adherence to Discretionary Access Control (DAC) policies and procedures network.
Reviewed and mitigated security issues with the site design package. Supported
testing to ensure architecture meets government certification and accreditation
standards. Assisted implementation team in varied facets; some local travel
required. Technical Surge Team rollout of Security Implementation for DOD. Level
2 helpdesk support. Technical writing, on-line tutorial development. Proposal
writing, budgetary analysis and preparations for RFPs, includes contractual
technical processes/procedures requirements.
Projects for various clients pertaining to software training and hardware
specifications and consultation. Creation of various training media and other
technical documentation. SOFTWARE TRAINING, forms management and creation of
functional business processes. Installs for PC workstations, laptops, and
peripherals. Setup and configurations for Windows 2000, NT, and XP system.
Installation of standard systems software and COTS software. Support of user
accounts and configurations. Also managing and recording of service request
processes.
TECHNICAL TRAINER/SR. SYSTEMS ANALYST/PROJECT MANAGER
December 1999 - January 2001
SHERIKON, INC. -- US Naval Defense Medical Logistics
MEDICAL LOGISTICS DEPLOYMENT PROJECT
Responsible for the preliminary front-end Curricula Project Management of
logistical survey analyses, training implementations, and back-end user support
for projected sites of both national and international territories of the Naval
Medical Logistics facilities. Development of supporting data and provision of
comprehensive logistics requirements and business practice management.
Management, monitoring, and coordination executing the training implementation
of PROPRIETARY SOFTWARE SYSTEMS. Formulated alternative support plans to achieve
highest degree of program effectiveness. Identification of alternative planning
for execution of problem resolutions for multi-platform and topologies.
Management of two classroom sessions per day running 3 weeks+ accommodating 20
nodes per hub and the NT Administration for the training servers. Trained over
2700 staff members internationally, of varying ranks and levels of professions.
Remedy system utilization for administration of second-tier helpdesk processes
for back-end support of 5000+ users.
TECHNICAL SOFTWARE TRAINER/QUALITY & ASSURANCE ANALYST
August 1998 - December 1999
QUALITY TECHNOLOGY, INC. – Department of Alcohol, Tobacco, and Firearms (DOJ)
TRAINING IMPLEMENTATION DEPLOYMENT PROJECT
Responsible for the curriculum, beta-testing, training, and deployment
requirements implementation. Quality Assurance management for newly projected
applications planning through product cycle. Management of two classroom
sessions per day running two weeks+ accommodating 25 nodes per hub and the NT
Administration for the training servers.
Supported the technical configurations and training room laptops' setup. Agency
possessed multi-layered platforms NT, UNIX, Novell and topologies, including
Token Ring. Trained over 2500 staff members of various levels of professionalism
and education. Delivery of highly praised training sessions, reaping great levels
of comprehension, retention and appreciation by participants with diverse
backgrounds and educational levels. LEAD Coordinator in the development of
technical writing of user guides, training manuals, and instructor guides.
Responsible for the diagnosing and resolution of problems relating to client
utilities. LEAD for second-tier helpdesk processes for the back-end support of
the implementation for well over 5000+ user clients.
PROFESSIONAL ASSOCIATIONS
The Sloan Consortium 2008 – Present
National Association of Minority Government Contractors (NAMGC) 2008- Present
International Forum for Women in E-Learning (IFWE) 2007 - Present
United States Distance Learning Association (USDLA) 2007 - Present
European Distance and E-Learning Network (EDEN) 2007 – Present
Women In Technology International (WIT) 2006 – Present
International Association for Continuing Education & Training (IACET) 2004 -
Present
SOFTWARE/SYSTEMS PROFICIENCY
Captivate, Articulate, SHAREPOINT, Dreamweaver, Powerpoint, Project, Visio,
Paintshop, FrontPage, Macromedia e-Learning, CourseBuilder for Dreamweaver MX
Extension, Macromedia Flash MX, Macromedia – DevNet, Captivate, TOOLBOOK,
Macromedia Authorware 7, Qarbon ViewletBuilder 4, HotPotatoes, Blackboard, WebCT,
Fullshot, Snapit, , Presentation, Robohelp, Illustrator, Photoshop, Eudora,
Groupwise, People Soft, CC Mail Artemis, Lotus Notes/Organizer, Outlook,
Dreamweaver, Paradox, Business Objects, Access *Macintosh Products* Microsoft
Word, Excel, Powerpoint, Outlook, (Dos, JCL, Cobol, Basic, Javascript) Financial
Databases, Medical Logistics Databases, Governmental Professional Databases
(Atf/Dod/Doj) -- Helpdesk Databases [Heat, Remedy, DP-Umbrella, Caliber,
Bugzilla], NT - Novell Netware - UNIX - Oracle–Lotus, O/S 2 -- LAN/MAN/WAN(s),
Windows9x, Windows Professional, 2000, XP
CERTIFICATIONS
Instructional Systems Design Certification (2005)
Capella University
Microsoft Certified Professional (2004)
Microsoft Corporation
Business Writing Certification (2003)
Brainbench, Inc.
Customer Service Certification (2003)
Brainbench, Inc.
Diversity Awareness Certification (2003
Brainbench, Inc.
Training Delivery and Evaluations Certification (2003)
Brainbench, Inc.
A+ Certificate (2002)
University of Maryland
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