Rebecca H. Goodwin
Enterprise Content Management and Solutions Expert
[Send email using form at bottom]
434-983-4797

PROFESSIONAL EXPERIENCE:

Richmond Behavioral Health Authority
Richmond, VA
06/2008 to Present
Business Analyst:

Interviewed staff gathering requirements for an all encompassing EMR system to
Include HR, Finance and E-Pharmacy. 
Collaborated with Sales and Marketing teams, external agencies, third-party
technology distributors to facilitate communication for successful project
launches.
Conducted business analysis, project assessment and feasibility determination.
Developed Training and Implementation Plan. 
Developed business process models.
Special Accomplishments:
Clarifiedclientandadministrationsbusinessneedsandprojectobjectivesbywayoffeedback
sessions in collaboration with all stakeholders


Portsmouth Department of Social Services
Portsmouth, Virginia
3/2006-6-2006
Business Analyst/Trainer/Implementation

Installation of EF software,
Installation of hardware
Developed User training materials
Developed IT Operator User's Manual
Trained agency's staff Paperless filing system
Determined business processes, business requirements and work flow process of
agency in preparation for installation and training
Lead Focus Work groups
Collaborated with project stakeholders
Troubleshoot hardware and software issues
Change management
Developed Training Plan, Implementation Plan, Risk management
Lead agency through a seamless and successful outcome of project
Troubleshoot and Resolve Technical issues.
Has proven ability to lead a group in the accomplishment of projects and
programs 
Make independent decisions within assigned area of responsibility 
Develop/apply knowledge of company core values, goals, business functions, and
vision 
 
Virginia Department of Social Services
Richmond, VA
06/2006-05/2008
Training Consultant:

Child WINS Project Lead Trainer: 
Generated User buy-in to motivate acceptance of culture change and to assure
commitment to project objectives.
Recommended a solution in the SVDSS business process which resulted in a cost
savings of estimated one million dollars ($1,000.000).
Created training materials for SPIDeR application and Data Warehouse for User.
Lead Trainer.
Created and maintained 175+ page training manual
SIT testing
50% travel.
Managed all aspects of training to include scheduling times, dates, location.
Served as liaison between end User and State management  
Represented State serving on various local committees. 
Business Analyst for VA-CD project (content management replacement for the
vendor purchased software)

EZ-Filer Systems, LLC
Front Royal, VA
09/2001-03/2006
Business Analyst/Implementation Support:

EZ-Filer Systems is a computer software company that specializes in a paperless
work environment. The software, primarily developed by the input of the User and
implemented in local Virginia Department of Social Services agencies, changed the
culture of local DSS agencies. The Company was the first to pioneer the paradigm
shift in DSS agencies and successfully implement Content Management Systems.

Advanced to become one of three “core” company consultants with the company,
serving 5 years in ‘all’ areas of software development.  I represented the
company at State conferences, promoting the product in pre-sales presentations
and then to directing the implementation and the training of the product.  
Interface design to be more efficient and user-friendly. 
Expertise of Local, State and Federal policies  
Team Lead in preparing workgroups for the maintenance and upgrades of the
“paperless work environment”.  
Strong communication skills.
Problems solve and resolve User concerns and issues in a timely and effective
manner. 
SIT and UAT testing
Liaison in design and development between the company and Client in the
development of the EZ-Filer Document Imaging System, LTC, AG, and SLH software to
ensure technical compatibility and user satisfaction. Translate client
requirements into highly specified project briefs
Pre-Sale analyst of agency’s business process to recommend improved efficiency,
and cost savings in implementation of an Electronic Content Management System.
Develop training manual.
Trainer of voice recognition software, Dragon Naturally Speaking 7.3
Road Warrior-100% Travel
Lead successful launch of “go live" implementations  
Lead follow-up post-launch review meetings. 
Provides first contact technical support for hardware, software, procedures,
password resets, etc. via the telephone, email, and/or the intranet. 
Use knowledge-base and documentation systems to troubleshoot, resolve, document,
and/or research incidents Educate customer on how to avoid future related
problems and serve as customer's contact for status and/or customer concurrence
of problem resolution 
Understand and support the vision and strategy of the department to meet the
objectives of the company


UVA Health Sciences Center
Charlottesville, VA
01/1996-09/2001
Medicaid Specialist:

Benefit Specialist in all Medicaid categories at UVA Medical Sciences Center.
Accepted and processed cases for 121 agencies.
Maintained expert knowledge of State Medicare Programs, Department of
Disability
Unit, Community Resource Programs, Grants for Medically Indigent, SLH, AG, and
LTC, Self-Pay programs.
Actively Collected Data from multiple sources for processing cases.
Daily access of Health Care data systems and use of claims processing
procedures.
Collaborated with staff of Chamberlain Edmond and UVA Patient Financial Services
to obtain information needed to complete the client’s application process.
Served as an advocate as well as liaison for the client to resolve client issues
and concerns.
Work closely with hospital staff to accomplish the medical facilities goals and
mission.


Buckingham County Department of Social Services
Buckingham, VA
09/1985-01/1996
Benefits Specialist:

FS Clerk
Senior Eligibility Benefits Specialist of TANF, MEDICAID, FS, Foster Care
Medicaid
Home Visits
Fraud Investigations
Policy Expert