Jolene Swisher
17122 Wedged Stone Drive
Montpelier, Virginia 23192
 [Send email to request phone number] 83-5580, Cell  [Send email to request phone number] 15-6315
[Send email using form at bottom]
 
 
PROFILE:
 
A mature, dependable professional prepared to use experience toward a successful
career with a company looking for a team player. 
 
EXPERIENCE:
 
New Business Annuity Case Manager
Genworth Financial                            Richmond, Virginia             
August 2006 to present
 
Execute the necessary steps to prepare an application for a Variable or Fixed
Annuity. This includes in-depth research of complex issues, communication to
customers of outstanding requirements and obtaining the resolutions in a timely
manner. 
 
 
Senior Editor
www.antiquesreference.com                Dayton, Ohio                           
July 1999 to May 31, 2006
 
Researched items sold at antique auctions across the USA for description,
condition, dimensions and prices realized. Edited the data and uploaded to the
company database along with associated pictures. 
 
- Interviewed auctioneers for special articles when needed.
 
- Several times per year attended trade shows and conventions to market the
database. This required lifting PC's and backdrops and decorating a large display
booth and then presentation and marketing of the database.
 
 
Wholesale Long Distance Account Manager
Qwest Communications                            Dublin, Ohio                    
  Nov. 1996 to April 1999
 
Acted as a liaison with long distance wholesale and resell customers and Qwest
which meant uploading 800 numbers, working with the sales, order processing, and
installation departments.  
 
- Supported Sales Staff when necessary.
- While at Qwest I received the “Outstanding Employee Award”.
 
 
Helpdesk Services Specialist
Pharmacia                                                         Dublin, Ohio  
                   March 1990 to Sep. 1996
 
 
Handled incoming trouble calls from a 450+ user office and resolved first level
problems while on the phone. Coordinated second level and emergency calls to five
PC/Lan technicians for resolution.  
 
- Became a member of the Ohio Helpdesk Group and was voted the groups Secretary.
Also a member of the National Helpdesk Society and attended four of their annual
seminars. 
- Solely responsible for the purchase and implementation of the Brightworks
Helpdesk software used by Pharmacia. 
- Solely responsible for the IBM and DEC mainframe batch processing schedule on
a daily basis. 
- Implemented an end-user training forum for all 450+ end users to use the MS
Office Suite more efficiently and assisted the consultant with the training. 
- Asked to serve on Pharmacia’s “giving committee” and arranged two cocktail
receptions with silent auctions with the proceeds benefiting the American Cancer
Society. 
 
 
EDUCATION:
 
East Tennessee State University              Johnson City, Tennessee            
     1976 to 1978              
 
Two years toward computer science degree. 
 
FINRA Series 6 license                                                          
                          September 2006
 
 
References available upon request.