VaRon Felder
6416 Andrew Matthews Terrace
770.843.0501
Springfield, VA 22135
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Profile
Accomplished IT Programmer/Analyst with a history of increasing responsibility
and proven ability to demonstrate technical skills while managing time and
meeting deadlines. Resourceful team contributor focused on providing solutions
and completing organizational goals. Open to new challenges and options while
adding value to job and company.
Technical Skills
Programming Languages: Perl, PHP, CSS, HTML, Java, C++, SQL and PL/SQL
Databases: Oracle 10g, MySQL
Software: Medisoft, Lytec, Eclipse, Remedy, WebEx, Microsoft Office, Big
Brother, Unified, ICOMS
EDI: Ansii X12 837, RMS, YGC, Putty, Filezilla
Professional Experience
Time Warner Cable, Network Operations Support Specialist
June 2010-Present
Account for problem analysis and solutions using a diverse range of discipline
tools. Provide proactive and reactive network monitoring, issue resolution and
problem trend analysis. Identify areas of degraded service based upon analysis
using tools such as CableEdge, NSM, NYROC, MS Access, Excel, and BentleyView.
Act as Liaison between Network Engineers and Field Technicians to evaluate alarms
generated from tools such as Netcool, NSM, and WebTop to determine potential
customer-impacting service loss.
Verizon Wireless
2005-June 2010
Retail Service Representative 2010
Ensured customer satisfaction by providing stellar customer service associated
with wireless needs. Aided in retail store operations, merchandising and overall
store upkeep. Assisted customers with servicing wireless needs in purchasing
decisions and solutions. Analyzed root cause of issues connecting to wireless
services (Cellular handsets, PC?S, Net Books).
Technical Support Coordinator 2007-2008
Provided customer PC support and training over the phone. Resolved cellular
communication issues in a triage call center environment. Assisted customers
with data card and handset driver issues on Windows and Mac operating systems.
Utilized Remedy software to create, track, and monitor trouble tickets while
keeping customers updated with status and resolutions.
Retail Service Technician 2005-2007
Resolved customer issues, ensured customer satisfaction, met monthly sales
quota, trained new hires. Performed cellular equipment repairs, software
enhancements and provisioning to ensure customers were able to connect to
wireless network.
Axiant LLC, Data Analyst
2008-2009
Responsible for resolving errors, generating client payment data, transmitting
data to clients and ensuring conflict resolution utilizing MS Access, MySQL, Perl
scripting and other various tools.
? Utilized Object Oriented Perl/PHP to develop internal/external applications
and utilities to gather data from a MySQL database for ad-hoc reporting. Acted
as a Business Analyst to gather client requirements to aid in the design of
program specifications. Ensured deadlines were maintained for data transmission
in a production support environment by resolving data fall out issues.
McKesson Inc., EDI Analyst
2008
Analyzed EDI X12 837 health care transmission files to identify data mapping,
transmission, and software issues. Provided over the phone support to aid
Medical Practices to install, update, and troubleshoot company proprietary
software. Assisted Medical Billers with Revenue Cycle Management by making
contact with Medical Insurance Providers to correct claims.
Education and Training
B.S. Degree in Computer Science, South Carolina State University, Orangeburg, SC
2005
A.A.S, Degree in Engineering Technology Orangeburg Calhoun Technical College,
Orangeburg, SC 2012
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