Enterprise Architecture * Engineering * Strategic Planning *Networks * Web Based
Technologies * Performance & Service Management * Operations * Business
Continuity / Disaster Recovery
SUMMARY OF QUALIFICATIONS:
Technical and innovative leader with "a can do attitude" and strong problem
solving skills who uses a wide range of experience of business and technical
skills to develop, deploy and support IT solutions for business. Extensive IT
operational, system engineering and project management experience with an
emphasis on building partnerships, planning, budgeting, on time delivery and cost
containment. ITIL certified.
Professional Experience
Freddie Mac 1995 - Present
Freddie Mac established by Congress in 1970 to support homeownership and rental
housing.
Director, Enterprise Business Continuity 2009 - Present
Manage a team of 12 professionals and 40+ liaisons supporting a national
Business Continuity Program.
Ensured business needs are properly captured and addressed across all phases of
the business continuity and disaster recovery lifecycle; including business
impact analysis, risk assessments, threat identification, plan development, plan
maintenance, function exercise/testing and organizational reporting.
* Developed and implemented an 18 Month Roadmap to expand and mature the
program complete with metrics, scorecards and dashboards. Introduced a divisional
maturity model and RPO.
* Established a process and procedure for Vendor Business Continuity
assessments for critical partners. Provided standardized language for corporate
contracts.
* Established and successfully tested recovery of critical business processes
out of region within a 4 hour RTO leveraging a third party vendor site.
* Implemented metrics, scorecards and dashboards to track exercise results.
* Instituted a successful Preparedness and H1N1 Pandemic Communications and
Awareness program.
* Initiated a Business Continuity Governance Committee for oversight and
direction setting.
* Played a critical role in driving improvements through Disaster Recovery
solutions.
* Initiated an Innovation program to engage employees and fuel "out of the box"
solutions and ideas.
Director, Service Management 2008 - 2009
Directed a team providing IT production support services while leading the
following functions: IT Service Desk, Application Support and Maintenance,
Technology Change Management, Vendor Management, and 24/7 IT Operations.
* Managed the development and implementation of a federally mandated secure
site / application in five (5) days that provided loan information to borrowers
(Making Homes Affordable). Brought together a highly effective team and delivered
the service on time. Saved the corporation $1.6 M in the first five days. Huge
success for corporation.
* Delivered operational Software as a Service (SaaS) solution for monitoring
Freddie Mac's Loan Origination system for Wells Fargo within in three (3)
months.
* Analyzed and recommended actions to reduce the amount of time required for
the financial close process by 30%.
* Assisted in the implementation of an ITIL based service management framework
that included service desk, application support, disaster recovery, incident
management, problem management, and change management functions that delivered
improved services, lower operational costs, and higher quality results.
* Supported remediation efforts of identified control deficiencies surrounding
SOX compliance and IT General Controls, resulting in all controls being assessed
as operationally effective by both internal and external auditors.
Director, Distributed Systems Engineering 2006 - 2008
Directed a team of professionals to provided management and direction for
innovation, engineering, and consistency to reduce operating costs across all
platforms, Linux, AIX, Solaris, Intel and Web Infrastructure, to support Freddie
Mac's business. The team delivered development and production environments.
Integration efforts require all components (hardware, software and applications)
are operational and optimized.
* Managed, developed and implemented automated environment delivery using a
combination of BladeLogic and Java application which allowed the development
teams to request the building of environments consistently by software stack and
on demand.
* Directed a matrixed technical team in developing and publishing a 36 Month
Technical Roadmap (included hardware and software) for all the platforms. Out of
this planning came a consistent and manageable technical refresh process that
could be coordinated and planned with the development teams and business.
* Instituted standardized build processes for all platforms, which reduced
support costs and allowed for automated patching and provisioning.
* Produced consistent virtualization strategy across all platforms to reduce
the TCO by $2 million.
* Directed the implementation remote administration and Lights Out Management
(LOM) strategy.
* Developed operational metrics for service reporting and management of the
platforms.
* Played a principle part in a "Top Gun" Program where selected candidates were
identified and trained in multiple technical disciplines.
Director, Environment Delivery Services (interim) 2006 - 2007
Managed in addition to System Engineering team a team of 45 to 75 professionals
who provided Lab, infrastructure assistance, testing environments support,
infrastructure project plans, technology integration, and technical support for
application development teams through the development life cycle. Resources in
the group were project driven and expanded and contracted according to Delivery
Services (development team) requirements. Budget responsibility was $9 to 14
million annually.
* Reduced operating costs and controlled project spending by 38%.
* Managed consolidation and transformation of processes to deliver
infrastructure services through a streamlined process that provided better
integration with all platforms.
Manager / Director, Web Infrastructure and Operations 2001 - 2006
Management responsibility of 25 + professionals with budget responsibility of $8
million and "day to day" operational support of all corporate internal and
external Web assets and Infrastructure which was broken down into five (5) major
services which are: 1) Web Server Services: 2) Application Server Services; 3)
Enterprise Application Infrastructure Support Services; 4) Integration and
Messaging; and 5) Application and Project Support Services. These
responsibilities were comprehensive and included: infrastructure design and
engineering; application testing; functional verification; and tuning for over
200 applications each varying in complexity. Developed a Web Infrastructure team
who provided subject matter expertise to the corporation.
* Instrumental in the development of short and long range plans that addressed
security, capacity, redundancy, stability, expandability, and availability to the
Intranet, Extranet and Internet environments. Executive management committed $ 12
million to Infrastructure improvement project over a four year period. Multiyear
project was managed and completed on time and under budget.
* Mentored and developed a highly technical and motivated team of professionals
to support the Web Infrastructure. This team was regarded as "the experts" in the
organization.
* Reduced web server software costs by 300% annually by proposing, justifying
and implementing Covalent's Apache web server, Tomcat, Intel servers and Linux.
* Developed and streamlined operational processes and procedures using COBIT
4.0 framework.
* Managed the development of a request system that tracked sites, configured
systems and provided project support.
Manager / Director, Distributed Systems 1996 - 2001
Primary responsibilities were to provide technical and operational support for
Unix and Intel platforms throughout the enterprise. This effort included: support
for all production and development computing; systems integration; design and
engineering; hardware and software purchases (including storage); and vendor
management. Budget responsibility for $12 million.
* Developed consistent and repeatable processes and procedures for Unix and NT
system administration. Successfully implemented server consolidation project,
which reduced servers costs by 20 percent in the environment.
* Provided performance analysis and tuning specific for development teams.
* Increased and provided availability of 99.95% for three consecutive years for
production and development systems.
* Proposed, developed and negotiated service level agreements for hardware
support of applications.
* Facilitated efficiencies through contract and coordinated vendor management
such as reducing Sun Microsystems maintenance costs by five (5) percent
annually.
* Consolidated Financial Databases for performance, redundancy and faster data
access which was the initial concept of Data Marts for the Finance Division.
* Developed, recommended and implemented a hardware design for an Analytical
Computing Environment for financial modeling to support SAS applications,
Portfolio Evaluation and Default Capitalization analyses which reduced run times
from days to hours.
Project Manager, Networking 1995 - 1996
Responsible for operational management Freddie Mac's internal and external data
network infrastructure. Primary concerns were with network planning and support
of new application initiatives to ensure network capacity and performance in
support of 6000 workstations. Delivered initial access to the Internet for
Freddie Mac.
* Develop delivery and managed initial implementation of TCP/IP and browsers
across all workstations in the corporation.
* Managed implementation of fully redundant regional router design to support
critical business requirements and reduced operational costs by 30%.
Relevant Experience
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