Brian E. Stout
1620 Pine Needle Ln
Ferndale, WA 98248
 [Send email to request phone number] 33-1205 (home) /  [Send email to request phone number] 20-0431 (mobile)
email: [Send email using form at bottom]


EDUCATION

Bellingham Technical College
Bellingham, WA
Associates in Webmaster Technology 2001
Graduated with a 3.87 GPA
 
Central College
McPherson, KS
B.S. Ministry 1994
Graduated with a 3.15 GPA
Presidents Honor Roll Fall 92’ 4.0 GPA

Western Washington University
Bellingham, WA
Major in Arts and Visual Communication Ed. 1989

Whatcom Community College
A.A.S. Degree 1988
Emphasis on Psychology and Computer Science
WORK HISTORY

T-Mobile
Bellingham, WA
04/28/2003 to present
Position: Financial Care Rep Advance Collector II / Customer Care Rep
Job Description: Provide customer satisfaction through effective and timely
resolution of a variety of customer inquiries and billing disputes. Negotiate
payment arrangements. Collect payments on past due accounts. Strive for one call
resolution. Meet department quality and productivity standards. Provide
adjustments and account credits in accordance with T-Mobile policy. Troubleshoot
handset and service issues. Assist team mates with questions and help them exceed
department and personal goals. Perform function of mentor for new hire classes.
Work as floor support when supervisors and senior representatives are busy to
assist fellow representatives. Performed as L & D intern for Q2 2006. Assisted in
training of new hire classes.
 
Yellow Cab, Inc.
Bellingham, WA
10/99 to 4/03
Position: Computer Consultant/ Webmaster/ Customer Service/ Dispatcher
Job Description: Take calls on multi-line phone system for taxi orders, and
enter information into computer. Dispatch cabs using two-way radio and
information provided on computer. Created and maintain Web site for Yellow Cab,
Inc. (www.yellowcabinc.com).

Foley RV, Inc.
Bellingham, WA
1/99 to 10/99
Position: Sales/ Parts & Service Manager
Job Description: Helped set up and maintain the new parts department. Took care
of customer special orders and regular store inventory orders. Authorized part
sales and returns. Assigned work for the technicians and the lot person.  Took
care of all warranty claims and other applicable paperwork related to the job.
When all other sales persons were busy, I also sold recreational vehicles.

Jerry Chambers 
Bellingham, WA
1/98 to 1/99
Position: Salesman
Job Description: Assist customers in the selection and purchase of new and used
vehicles. Once customer has chosen their "dream car," provide assistance in
financing said car. Develop and update a log of customers and contacts.
Communication with management on selling techniques and customer relations.
Attend periodic training and sales meetings.

Airporter Shuttle / Bellair Tours & Charters
Bellingham, WA
9/95 to 7/97
Position: Driver
Job Description: Operate and perform pre/post-trip inspection of 10-passenger
van, 21-passenger mini bus or 47-passenger motor coach (depending on passenger
load) before leaving bus lot. Provide transportation to and from SeaTac and
Bellingham airports while adhering to a strict schedule. Collect passenger
tickets and sell tickets to those without. Maintain records of all money
collected and spent, number of passengers, where picked up or dropped off.
Provided safe and courteous transportation to and from various locations for
charters.




Free Methodist Church of North America
Hutchinson, KS
6/93 to 6/95
Position: Minister
Job Description: Prepare and present weekly sermons and Bible lessons. Conduct
membership classes. Officiate over several church committees and church official
board. Perform weddings and baptisms. Counseling in various areas. Member
visitation for the sick and infirm. Prepare church newsletter and weekly
bulletins using computer desktop publishing. Attend regular training and keep
abreast of current events and trends.


Other Experience

•	Proficient with HTML Adobe PhotoShop, Image Ready, Premiere & Illustrator: 
•	Proficient with Home Site (my preferred Web authoring tool)
•	Proficient with Microsoft  Word, Excel, Outlook, Power Point, FrontPage
•	Typing: 50 wpm
•	Ten key by touch

Reference:  
•	Reverend Greg Kanehen: Minister,  [Send email to request phone number] 59-6117
•	Larry Wickkiser: Owner/ Airporter Shuttle/ Bellair Charters,  [Send email to request phone number] 80-8800
•	Steve Meador: General Manager, Yellow Cab, Inc.,  [Send email to request phone number] 33-8294

Web Address:
http://www.rustnhere.com