GARY TROBAUGH, MBA, MCP
5606 Ne 64th Street, Vancouver WA 98661
Home:  [Send email to request phone number] 00.4766 E-mail: 

PROFILE
Technology Professional with the ability to manage and motivate. A successful
record of co-creating, communicating and implementing budget minded projects and
quality technology initiatives with solid ROI. Hands-on contributor encourages
independence and teamwork in others while holding financial and strategic plans
at the forefront of all decisions. 

 Areas of Expertise
Project Management 10 years
Budget Planning and Execution 10 years
Vendor Negotiations 10 years
Infrastructure design and upgrade 10 years
Staff Management and Development 10 years

PROFESSIONAL EXPERIENCE
Papa Murphy  's International Vancouver, WA Sept. 2003  *  May 2009

Quick service Take   ˜n  ' Bake Pizza concept with 1200 stores nationally with
revenues in excess of$ 500 MM yearly.

Vice President Business Technology
 Responsible for the strategic direction and day to day operations of the
network infrastructure, corporate systems, WAN, and all associated systems.
Project Management experience, analyzing business opportunity, driving project
communication, adherence to standards and consistent project completion rate. 

o Introduced and implemented first PCI compliant network to all Corporate stores

o Started Enterprise Management planning and development 
o Member of Enterprise Risk Management project team
o Budget Preparation and adherence for Capital Expenditure and Department.
o Provided Technological Direction to organization both Corporate and
Franchise.
o Managed staff in multiple IT disciplines 100 % retention over 5 years 
o Project lead on redesign of custom sales reporting software for Corporation.
o Installed Help Desk software for IT department using SalesForce.com CRM SaaS
model.
o Project lead on blade server and virtual server implementation

Director Business Technology
Past responsibilities included support for daily operations of network
infrastructure, data warehousing, transmission and analyst, web development and
direction. Management included budget and capital expenditure as well as staff.
Lead technology advisor on POS, field operations and corporate communications.
Managed entire infrastructure rebuild for organization while overseeing daily
customer technical support and troubleshooting of hardware and software. 

o Project lead on new voice and data systems to increase capacity and decrease
costs by 20% over first 2 years. 
o Chairman  's award for successful implementation and distribution of laptop
project for 50 field employees including VPN/SSL and multiple mobile based
applications under budget and within project time lines.
o Upgraded entire network infrastructure and system to stable windows platform
and managed 2 server room upgrades and reconstructions 
o Network uptime to 99.98% for 5 years 
o Upgraded internet security and connection to all sites 2 times over the course
of 5 years saving on monthly costs each time and increasing bandwidth.
o Implemented electronic communications between all stores and corporate office
using remote technology
o Created policy and procedure manual for all corporate systems 
o System support of ADP, CompUpay, MAS90, Crystal Reports, Time Star, Abra HR,
Windows XP/Vista, SharePoint, Web services, IIS

Orcom Systems (currently Alliance Data) Bend, Or Nov 2000  *  Sept 2003

IBM Gold Partner software development provides customer information solutions
for utilities and energy providers. Employees over 400 people whose software
produces over one million utility bills a month.

Business Analyst- CIS- Utility Systems

Analyzed, reviewed, and documented test systems for custom modifications to
E-CIS billing system for multi-state utility companies.
o Conducted onsite and offsite support
o Traveled to customer locations for training and quality assurance testing
o Script tested all areas for meter reading, work order, service order and
collections
o Customer phone support and training
o Workflow analysis and software development life cycle
o Report preparation and presentation
 
NeoCon Associates Bend, Or June 1999  *  Nov 2000

Information Systems Director

Technical consultant with capital acquisition and business management company.
Assist and develop procedures and work flows for existing companies to prepare
themselves for public offering or acquisition. Assist current IS team or replace
IS management until candidates can be recruited. Consult current IS staff on
daily issue of Data Security, capacity Planning and Threat Prevention. Develop
project plans and recommendations to executive staff on security and capacity
needs.
 
 

EDUCATION
Masters of Business Administration  *  University of Dayton, Dayton Oh
BS Management Restaurant, Hotel and Institutional Management - Purdue University
- West Lafayette, Indiana

AFFILIATIONS and ACKNOWLEDGMENTS

Member (ISACA) Information Systems Audit and Control Association
Chairman  's Award winner Papa Murphy  's International
CIO panel member 2007 FS Tech Meeting, Atlanta Ga, 
MIS study group member National Restaurant News
Kappa Sigma Fraternity