Jay Johnson, PMP
Issaquah, WA 98027
Email: [Send email using form at bottom]
Objective:
Strategic leader to join high tech, wireless telecom, aviation or defense
contractor to drive performance improvements through process stabilization &
adherence to SDLC project management methodologies.
Experience:
Virtual Productions Company Dec 2005 – Present
Issaquah, WA
Process Project Manager – Contract Project at Boeing (Boeing Commercial Airplane
Division)
• Leading the IT department’s (100+ workforce) in preparation for an internal
BCA audit for adherence to the AS9100/AS9006, DO-178B.
• Worked with IT team to define, document & release key processes establishing
baseline for future work activities in the organization.
• Worked with SQA – Software Quality Assurance team to conduct internal audits
where the information will be used for Improvements in Quality deliverables over
time.
• Providing weekly updates to IT Sr Management; communicating status, issues,
mediation, etc.
• Worked with team to define Records as required by AS9100/AS9006/ DO-178B, FAA
Part 25/121 to show evidence of required deliverables.
• Worked with the Change Control board to require a CR for introducing new
processes or changing existing documentation.
Process Project Manager – Contract Project at Boeing (Connexion by Boeing)
• Led the Engineering department’s (200+ workforce) successful preparation and
Audit by DNV for adherence to the AS9100/AS9006, DO-178B.
• Worked with Engineering team to define, document & release key processes
establishing baseline for future work activities in the organization.
• Worked with SQA – Software Quality Assurance team to conduct internal audits
where the information would be used for Improvements in Quality deliverables over
time.
• Worked with Scheduling team to begin capturing project performance data to
establish baseline performance and use data over time for process improvements.
• Provided weekly updates to Engineering Teams Sr Management, communicated
status, issues, mediation, etc.
• Defined Engineering team Records as required by AS9100/AS9006/ DO-178B, FAA
Part 25/121 to show evidence of required deliverables.
• Worked with the Change Control board to modify how new processes or documents
are created. This action filled a gap, established “Baseline” set of processes
across CBB, and added a new level of configuration control.
Telecommunication Systems
Seattle, WA
SDLC Program Manager Oct 2004– Dec 2005
• Program Manager for VoIP – Voice over Internet Protocol program. Lead costing
exercises for Product Developments proposed new products and services. Manage the
individual project schedules within the program. Lead weekly team meetings, write
and distribute agendas and follow on meeting minutes. Meet weekly with project
sponsors providing status. Responsible for Programs - Change Control process and
documentation: identify need, create and maintain process documents that are
program specific.
• Program Manager for LBS – Location Based Services program. Lead costing
exercises for Product Developments proposed new products and services. Manage the
individual project schedules within the program. Lead weekly team meetings, write
and distribute agendas and follow on meeting minutes. Meet weekly with project
sponsors providing status. Responsible for Programs - Change Control process and
documentation: identify need, create and maintain process documents that are
program specific.
• Chair TCS SDLC Discussion Group: To facilitate internal TCS discussions for
best practices to manage software projects, implementation of better measurements
methods. Review and analyze Six Sigma & ISO 9000 processes and standards as they
apply to SDLC best practices with emphasis on tracking metrics to gauge a
projects performance and success.
AT&T Wireless
Redmond, WA
Program Manager - Engineering PMO Aug 2003 – Oct 2004
• Program Manager for the removal and reutilization of TDMA radios across the
AT&T Wireless network. Implemented a relational database (Access) for real time
tracking and reporting to Exec management relating to baseline vs. actual for the
projects success.
• Project Manager for 2G & 2.5G requirements developed for various marketing
initiatives by Marketing Operations Analysts. Communicate key offer “milestones”
with stakeholders, gather & add requirements to web site & run weekly meetings.
Create ROD – Release Offer Document, used by IT to implement and test Offers in
productions. After each Release, publish key statistics associated with each drop
for Lessons Learned and process improvements to gain efficiencies.
• Documenting processes within the Marketing Operations group for building new
or modifying rate plans, features, etc, used to support Sales initiatives and
customer retention.
• Manager of "Change Board" to insure processes are updated and communicated to
functional groups associated with building supporting Marketing Operations. The
Change Board also functions as a form for addressing escalated offers presented
after the submittal milestone has past.
Western Wireless Company
Bellevue, WA
Sr Project Manager - Engineering PMO July 1996 - Aug 2003
• Technical Writer for Engineering Standards, processes and protocols.
Documenting information flow and handoffs of requirements between Engineering
functional groups as part of Six Sigma and ISO 9000 documentation of processes
and procedures.
• Wrote “On Air Notification” process document to ensure all internal WWC
departments as well as governmental regulatory processes are informed when new or
modified cell sites are completed.
• Wrote “Site Mod” process document, to ensure that RF projects are submitted
quickly and completely to System Development so research can be made at existing
sites to add RF antennas, equipment or MW equipment applications.
• Black Belt trained for WWC engineering department. One of 17 people from
company of 2500 employees to represent management to develop solutions for eight
projects. Wrote survey, compiled information, analyzed data, and compared to
baseline data. Developed solutions to reduce risk and minimize variance for
various project types within engineering.
• Project Manager for new and enhanced cell site and system development in 10
states (Amps, TDMA, CDMA, 1XRTT, switch upgrades, microwave backbone, etc) and
running weekly meetings identifying issues and working with cross-departmental
personnel for issue resolution.
• Project Manager of Econocell project – to use existing equipment from
inventory and purchase minimal equipment to create an inexpensive cell site for
expanded coverage, implemented 15 sites in 4 months.
• Project Manager-Developed Deposit Tracking Procedure, estimated saving,
$500,000 yearly. Produce missing deposit report weekly, coordinate review and
recovery with Customer Services, Sales and Fraud personnel.
• Project Manager-Developed Process/Procedure to ensure cancellation fees are
applied to customer accounts that have not met terms of their agreement. Review
results with Call Center Managers and Business Operation Managers.
Various Companies Sept 1989 – July 1996
Issaquah, WA
Various Positions
• Established PMO methodologies & controls, documentation of processes, Change
Board function, reporting mechanism, etc: Sqlsite.com
• Developed requirements with stakeholders, coordinated with programmers to
produce the contracted design.
• Developed internal operating policies and procedures for start-up company.
• Drafted company marketing plans for product introduction.
• Generated weekly reports for Program Manager, B-2 aircraft program.
Clearance – Secret; Not Active
Education & Professional Skill Enhancements
Bachelor of Arts, Business Administration, Marketing
University of Washington, Seattle, WA
Bachelor of Arts, Economics
University of Washington, Seattle, WA
Professional Associations & Training
• Chair SEMR Software Engineering Management Roundtable: Lead discussions
relating to SDLC best practices.
• Six Sigma - Black Belt Oriel
• PMP Project Management Institute
• ISO/AS9100 Aerospace Lead Auditor Plexus
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