GENERAL MANAGER / SALES MANAGER
Energetic, detail oriented professional with extensive management, sales, and
customer service experience. Natural leader, adept at analyzing business needs
and building teams and systems that optimize people, processes, quality and
results. Proven successes in creating environments that minimize costs maximize
profits and satisfy customers. Skilled communicator with a commitment to employee
development and fiscal responsibility. Solid people skills, able to develop
rapport and communicate with individuals at all levels.
Areas of Expertise:
Cost Analysis/Reduction
Team Building/Motivation
Production Management
Sales Presentations
Human Resources
Staff Supervision
Scheduling
Training
Business Development
Conflict Resolution
Customer Service
Purchasing
Dave is committed to doing the job right and is dedicated to having his
employees do the same. It is rare to find excellent technical and people skills
in one manager.
Kristy Deegan, President, Professional Evolutions
CAREER HIGHLIGHTS
Achieved a 312 percent growth in sales of high efficiency equipment. Awarded
Soaring Eagle Award in distributors Northwest Territory for highest sales
increase.
Played key role in achieving a top percent dealer Customer Care Satisfaction
ranking.
Turned around a $77,000 departmental loss by restructuring service department.
Reduced customer complaints 98 % by listening to customer concerns and
suggestions then modifying company procedures to meet their requirements.
Achieved a National Service Department Performance Award from Toyota Industrial
Equipment for two consecutive years.
PROFESSIONAL EXPERIENCE
SUBURBAN PROPANE, VANCOUVER, LONGVIEW, WA 2004 PRESENT
Customer Service Center Manager
Execute all operational activities for two Customer Service Centers to Company
set standards in Propane, Service/HVAC and back office support representing 4M to
5M in revenues.
Manage inventory, fixed assets, A/R in the continuous improvement of return on
assets employed.
Responsible for monitoring and assuring regulatory compliance in all aspects
of environmental health, human resources, safety practices and Sarbanes Oxley
compliance.
Interview, hire and train employees, planning, assigning and directing work,
appraising performance, rewarding and disciplining employees, addressing
complaints and resolving problems.
Responsible for exceeding market level financial and growth goals and
objectives in controllable profit, customer base return on assets and customer
satisfaction set for the center by the Company.
HOME SERVICE OIL COMPANY, SALEM, OR, 1998 2004
General Manager
Provided hands-on sales, marketing, and management expertise to departments in
fuel oil, gasoline/diesel deliveries, HVAC, environmental clean-ups, duct
cleaning, and road dust control.
Managed over 2500 residential and commercial accounts. Provided personal
one-on-one contact to customers and business community, which developed loyalty
and enhanced company recognition.
Developed solid workforce through targeted recruitment, extensive training,
and progressive incentives.
Coordinated inspections, licensing and permits with all governmental
agencies.
Researched and proposed new business development ventures.
Spearheaded development and introduction of cutting edge marketing and sales
programs.
CB TOYOTA LIFT, CLACKAMAS, OR, 1996 1998
Service Manager
Rebuilt service team into a profitable department by creating a supportive
interactive work environment, with an aggressive customer service approach.
Recruited, trained, coached, and mentored technicians assisting then to become
ASE Certified Technicians and Toyota Gold Master Technicians.
Analyzed deficit in warranty claims process and developed a campaign to
provide continuous profits.
Launched train the trainer program for technicians to increase efficiency and
diagnostic abilities.
D-W COMPANY, SPOKANE, WA, 1976 1995
Owner/Manager
Managed, designed, and marketed company products.
Manufactured wood products, metal products, and specialty items for the
transportation, warehousing, and food processing industry.
Provided facility and equipment maintenance and repair.
Obtained patent for a fuel enhancement device.
Conducted construction projects.
EDUCATION
AS, Applied Sciences, Industrial/Commercial Refrigeration and Air Conditioning
4.0, Spokane Community College, Spokane, WA
TRAINING
Training in communication, accountability, business and employee management,
Professional Evolutions Inc., group business training with Portland area business
leaders 1999-2004
Customer Service Seminars, Toyota Industrial Equipment
Driving Profit & Growth HVAC Training, BDR - Foundations Training
Mechanical Insulation, cleaning coatings replacement, VAC Systems Industries
Training
HVAC System Training, VAC Systems Industries Training
OSHA Training Seminar
Oregon UST Operator Training, Ben Thomas Associates
Gas Check Training, Suburban Propane, safety and operations testing of gas
appliances
PROFESSIONAL AFFILIATIONS
President, Western International Walking Horse Association, Oregon, Washington,
Idaho, Montana
International Board of Directors, Tennessee Walking Horse Breeders and
Exhibitors Association, Lewisburg, Tennessee
Director & National Representative, Tennessee Walking Horse Exhibitors
Association of Oregon
Past Member, Strategic Economic Development Corporation of the Willamette
Valley
Past Member, Salem Chamber of Commerce
Past Member, Salem Rotary Club
LICENSES
Class B CDL/Hazmat Endorsement
Liquefied Petroleum Gas License, Master Fitter
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