LUCYNDA BOOHER			        1427 S. 52nd Street - Tacoma, WA 98408
815-575-2116							 [Send email using form at bottom]

CAREER OBJECTIVE 	
Results-driven Senior Contract Administrator eager to contribute dynamic
communication, team-building and client servicing talents toward actively
supporting a progressive organization in optimizing performance 

PROFILE 	
	Offer solid experience in customer service, with comprehensive
management background.
	Effectively define, develop and implement targeted action plans to
maximize operational productivity, efficiency and profitability.
	Dynamic communication, presentation, relationship building and
problem-solving abilities.
	Excel at interacting with broad populations including senior management
and staff as well as clients and external contractors.
	Technical skills include: Microsoft Word, Works, Excel & Publisher and
Typing Speed of 60+ WPM.

EDUCATION & PROFESSIONAL TRAINING 	
Master of Business Administration, Concentration in International Business (In
Progress) - Everest College, 2007-Present
Bachelor of Arts in History with Minor in Psychology - University of Maryland
University College (Adelphi, MD), 2003-2006
Select Nursing Courses - Indiana University Southeast (New Albany, IN),
2000-2002
Certified Diamondtologist and Guild Gemologist

PROFESSIONAL EXPERIENCE 	
Qwest Communications									2006-Present
Sr. Contract Administrator - Seattle, WA (2007-Present)
	Contribute dynamic leadership skills in inputting and maintaining CPE
add/move/changes for mid and large business customers in a 4-state region.
	Apply industry expertise and strong communication skills toward acting
as direct point of contact for mid markets businesses to process essential
business equipment and work orders.
	Successfully promote superior service and exceptional customer
satisfaction by promptly scheduling technicians for customers and following
through to ensure job completion.
	Steer the implementation and maintenance of an efficient and effective
filling system for orders.
Retail Sales Associate - Silverdale, WA (2006-2007)
	Chosen to be a member of the 2006 Qwest Pinnacle Club for successful
sales performance and supporting the kiosk in achieving over $1 million in
revenue.
	Exhibited solid communication qualities in assisting customers
determine telecommunication needs.
	Proficiently performed data entry and inventory control supporting
enterprise-wide operations.

Kay Jewelers - Silverdale, WA								2005-2007
Third Key Manager / Sales Associate 
	Performed shift supervisor duties to ensure strict compliance with
company policies and procedures by all associates and timely completion of all
jobs.
	Resourcefully assisted customers and handled all aspects of daily store
operations including order and receive merchandise, inventory control, data
entry, filing and ordering supplies.

Zales - Silverdale, WA									2005
Retail Sales Associate 
	Consistently provided excellent customer service and assisted clients
in determining needs.
	Efficiently ordered and received merchandise, performed inventory
control and maintained filing system, demonstrating exceptional project
management and organization skills in achieving operational goals and timelines.

St. Jude Children’s Hospital (ALSAC) - New Albany, IN					2001-2002
Volunteer Service Representative II 
	Successfully contributed to business development by using proactive
telephone prospecting techniques and interpersonal relation skills to generate
new customers and gain financial support to help sustain daily hospital
operations and activities.
	Built and established key relationships and liaised with management,
staff and clients.