Heidi Helbich
2805 Linden Lane E
Puyallup, WA 98372
 [Send email to request phone number] 06.8680

PROFESSIONAL SUMMARY
Take-charge, career and goal oriented administrator with business, marketing and
sales experience within the retail, entertainment and travel industry. Highly
motivated, organized, strong team player with attention to detail, who is
reliable and thrives on challenges.

WORK EXPERIENCE
Office Administrator/Sales	3/2008-Present			
West Valley Hardwood Distributors	Kent, WA
•	Respond to customers regarding invoicing and questions pertaining to customer
account.
•	Assist and sell products to customers. Answer questions pertaining to the
different aspects of the products and wood species.
•	Compile data, target new customers through campaign mailings.
•	Assist in front office duties such as invoicing, receiving and applying
payments and answering the phone.

Billing Specialist 	6/2007 to 3/2008
Iron Mountain	Kent, WA
•	Prepare financial analysis through excel calculating the budget and total
labor ratio for previous month and forecasting for months ahead.  
•	Manage and control the budget, billing, Safekeeper system and performance
analysis. 
•	In charge of Records Management and Data Protection billing for the state of
Washington and Oregon. 
•	Process billing through Safekeeper system, resolve problems and report
information to customer.  
•	Respond to customers regarding billing inquiries, invoice issues and questions
pertaining to customer account.
•	Monitor financial performance to budget and report early indications to
managers.  
Administrative Assistant 	2/2007- 6/2007
Iron Mountain	Kent, WA
•	Controlled security within facility using client calendar, setting up
appointments and monitoring who has access into the facility. 
•	Assisted managers with projects such as sales campaigns- Pulled data to send
out a large campaign recognizing Addendum 26 to current customers and data
analysis for large customer accounts such as a large classified account manually
entering box counts into an Excel spreadsheet which would be forwarded to the
customer.
Quality Assurance Reporting Agent 	5/2005 to 2/2007
Holland America Line	 Seattle, WA
•	Analyzed statistical reporting as well as intra-day call flow operations to
help monitor phone volumes, inbound and outbound calls, employee time analysis
and time control. 
•	Updated daily punches for time reporting and maintain department codes using
Kronos.
•	Review monthly statistical reports and incentive plans for reservation agents
as well as the workflow of the call-center.
•	Updated  and created staff schedules using Blue Pumpkin 
Reservation Agent 	11/2004 to 5/2005
Holland America Line 	Seattle, WA
•	Assisted agent or consumer with problems that might occur on a reservation;
worked with other departments or supervisor in an effort to resolve the problem
in a courteous/timely manner
•	Trained new agents how to use the phone system as well as learning how to look
up information.
•	Received Customer Service Award for high Quality Assurance ratings. 
Assistant Director 	10/2003 to 11/2004
Hollywood Video 	Auburn, WA
•	Managed 15-20 employees with scheduling and overseeing employee performance
reviews.
•	Performed hiring procedures by interviewing and hiring people. Recruiting
staff as well as terminations.
•	Trained new employees how to scan in and check out movies, use the computer
system, money drops, assisting customers as well as opening and closing
procedures.
•	Awarded staff with a job well done by providing them lunch or special prizes.
•	Performed quarterly inventory of product such as rentals and food product.
Assistant Manager 	11/2001 to 11/2003
Regal Cinemas 	Puyallup, WA
•	Projected payroll and payroll forecasting each week using Kronos.
•	Marketed in house promotions for movies as well as updating marketing
materials.
•	Managed and trained 15-20 employees with scheduling and overseeing employee
performance reviews.
•	Performed hiring procedures by interviewing and hiring people. Recruiting
staff as well as terminations
Accounts Payable File Clerk 	9/2000 to 6/2001
Lumbermen’s 	Fife, WA
•	Completed Accounts Payable and Accounts Receivable Filing
•	Entered invoices into a dos program computer data system.

EDUCATION
Master of Business Administration 	February/2007
American InterContinental University	 Hoffman Estates, IL
•	Concentration: Accounting and Finance
Bachelor of Business Administration 	January/2006
American InterContinental University	 Hoffman Estates, IL
•	Concentration: Accounting and Finance
Associate of Arts in Business Administration 	January/2005
American InterContinental University	 Hoffman Estates, IL
•	Concentration: Accounting and Finance