Meziah Daniel Jolley
2317N 162ND St,
Shoreline, WA 98133
 [Send email to request phone number] 05.0115

Objective

To further work in the telecommuting field utilizing state of the art software. 
I want to work for a company that cares about its employees as well.  I am
looking to obtain a full-time position that will allow me to utilize my technical
skills to their potential, while also learning new skills to provide for new
possibilities for career opportunities and advancement.  I want to go somewhere
in life.

Employment Experience

11/2006-08/2008			Plumchoice Online PC Services		Billerica, MA
Plumchoice Online PC Services 
Plumchoice PC Engineer
•	Fix customer computers remotely using VPN
•	Help customers choose correct services they need
•	Advise customers on computer hardware and upgrades
•	Technical Customer Care/ Quality Control/ Session Reviewer
•	Billing and Technical Customer Issues Agent

Please contact my supervisor Jennifer Cohen at jennifermichellecohen@gmail.com
or phone 781.325.2120
 For personal reference.

4/2006-present
Attending school

9/2005-4/2006			ADEX Telecom/Lucent Technologies	Alpharetta, GA
Lucent Technologies 
RF Optimization Team/RF Drive Test Data Collector
•	Supported Lucent Technologies first UMTS rollout project in Salt Lake City
Market.
•	Gained excellent working knowledge of Lucent RF Optimization tools including
Agilent data collection for WCDMA/WAMS, CAIT for WCDMA/3G and LDAT tool for
post-processing.
•	Led optimization drive teams, setup, and quality check of each drive test
van.
•	Worked with DFS team to support IRAT functionality test and other important
troubleshooting activities.
•	Worked with Lucent RF Team to define and improve drive routes and for
Cluster-0 and also optimized other drive routes in SLC market.

3/2004-8/2005			UHAUL Company of Utah  		Salt Lake City, UT
Center Repair Technician
•	Helped define the position "Center Repair Technician".
•	Performed all repairs and maintained a preventative maintenance schedule for
all equipment.

1/2003-7/2003			Checker Automotive  			Jordan, UT
Customer Service Representative
•	Helped customers with vehicle troubleshooting.
•	Provided customers with correct parts for repairs. 

10/2001-7/2003			Communications and Commerce		Salt Lake City, UT
MSN Technical Support Representative/Tier 3 Level Technician  
•	Worked in Microsoft department.
•	Moved from Tier 1 MSN Support to Tier 3 after being at MSN for only 2 weeks.
•	Provided technical support to MSN customers at highest level after tier 1 &
tier 2 could not resolve the problem.
•	Was responsible for many fixes including connectivity issues, email client
issues as well as MSN’s Hotmail system.  
•	Was responsible for contacting customers to resolve issues as well as taking
inbound calls, and using email as support.  
•	Used test machines to emulate customer issues in order to provide solutions,
as well as online research.  
•	Gained knowledge in virus and spyware removal.  
•	Gained experience in Windows based operating systems and Outlook
Express/Outlook 2000.   

Education

Eagle Gate College
Graphic artist program
Currently enrolled

Salt Lake Community College
Computer basics - A+ certification
Hardware setup and configuration
Novell network administration
General education diploma

Microsoft Certfication
MCSE server 2000 program

Granite High School 
Graduate 1987

Skills

Working knowledge of the Microsoft Office Professional suite and Novell/Corel
networking software at an entry level. Working knowledge of PC hardware setup and
configuration. 	Familiar and proficient with DOS operating system as well as
Microsoft Windows 95/98/ME/2000/XP. Excellent customer service and employee
relation skills. Working knowledge of several photo editing/graphic design
software. Working knowledge of proprietary radio frequency software exclusive of
Lucent Technologies.

Achievements

•	Obtained a computer basics certification from Salt Lake Community College.
•	Passed Microsoft Server 2000 test and received Microsoft Certified
Professional certification.
•	Moved from tier 1 MSN Support to tier 3 after being at MSN for only 2 weeks.