EXPERIENCE
03/2008 to Present; 
•	Assists with front desk Management and the Military Medical Support Office. 
•	Provides administrative support and utilizes a variety of software packages
such as MS Word, MS Excel, MS PowerPoint, MS Outlook, desktop publishing and
graphics to develop miscellaneous administrative reports for the department and
management.
•	Answer routine telephone inquires or refers to appropriate staff members. 
•	Uses judgment to answer recurring questions and resolves them within the
framework of established polices and procedures. 
•	Greets visitors and provides courteous service while referring these visitors
to their intended destination.
•	Administratively assist the MMSO office with referring and sending out active
duty patients to civilian dentist in the private sector. 
•	Manage billing the navy for dental treatment received in the private sector.
•	Schedules the appointment, completes and coordinates the referral form that
accompanies the patient to the civilian dentist. 
•	Enters data from referral form into tracking database, sends out a copy of the
referral form to the MMSO office in Great Lakes. Follows up with patient to
ensure his/her treatment performed is completed and that the data is maintained
in the patient’s military record. 
•	Responsible for the reconciliation of the monthly monetary report that Naval
Health Clinic Hawaii receives from the MMSO office.
•	Collects data from various source documents and develops management reports in
the manner requested by the different departments.
•	Updates, revises, sorts, calculates, and manipulates data in excel to meet
multiple reporting requirements. 
•	converts spreadsheet data into graphs and charts as needed.
•	Sets up and manages the department patient tracking system for all department
action items.
•	Compiles weekly and monthly statistics. Uses Microsoft Office applications to
create, copy, edit, store, retrieve, and print a variety of standardized
documents using prerecorded formats, form database, standard paragraphs, and
mailing lists.
•	Knowledge of Composite Healthcare System (CHCS) and other DoD and Navy
clinical administrative applications.
•	Excellent skill in operating a personal computer, specifically Microsoft
Office Professional and other required equipments, such as printers and scanners.
A qualified typist with a speed of 50 wpm.
•	Knowledge of general office procedures, rules, and regulations to screen
incoming calls and direct them to the appropriate personnel.
•	Knowledge of dental and medical terminology to understand dental and medical
treatment records and diagnoses to be able to search for information regarding
specific cases/problems.
•	 Provides responses to a variety of requests from patients, staff members, and
other commands.
•	Coordinates work to ensure accuracy and timely completion.
•	Works independently and can handle a diversity of tasks in a fast paced office
under pressure to meet deadlines.
•	excellent skills in both oral and written communication to deal cooperatively
with others to obtain needed information.
•	Provides training in routine clerical and receptionist duties
•	Receives and processes requests for office correspondence, reports, etc., from
other personnel. 
•	Makes appropriate copies for distribution as required.
•	Screens basic dental treatment records ensuring dental treatment data in the
patient dental record is current, complete and accurate.



07/1995 to 08/2003; Healthcare administrator; 

• Aided executive in staff capacity by coordinating office services.
• Executed daily operations of large, fast paced, healthcare facility with
approximately 13,000 patients.
• Office services included personnel, budget preparation and control and
housekeeping.
• Wrote, designed and produced daily appointment schedules for 13 Dentist, 4
Hygienist and 32 Technicians. weekly access to care reports. monthly production
and budget.
• Studied management methods in order to improve work flow, simplify reporting
procedures and implement cost reductions.
• Was instrumental in implementation of Dentrix and new online DOD DENCAS
reporting system for ICD –9 codes.
• Analyzed record keeping systems, forms control, office layout, personnel
requirements, budgetary requirements and performance standards to create new
systems and revise established procedures.
• Trained and managed 17 Medical Department Representatives in the importance
and policies of the dental facilities. achieved significant improvements in their
productivity and readiness to deploy at a moments notice.
• Coordinated the collection and preparation of operating reports.
• Supervised 32 employees, scheduled work hours, resolved conflicts.
• Reports included time-and-attendance records, terminations, new hires,
transfers, budget expenditures and statistical records of performance data.
• Prepared reports including conclusions and recommendations for solution of
administrative problems.
• Issued and interpreted operating policies.
• Structured and maintained a organized and fluent office.
• Reviewed and answered correspondence throughout the Bureau of Navy Medicine.
• Interviewed job applicants, conducted orientation of new employees and planned
training programs.
• Directed services, such as maintenance, repair, supplies, mail and files.
• Restructured and improved organization and flow of appointment and reception
desk.
• Compiled, stored and retrieved management data, using Microsoft Word, Excel,
PowerPoint, and GroupWise.
• Conducted Health education seminars on a weekly bases to an average of 80
patients a week.
• Rewarded for problem solving and critical thinking skills.


07/1995 to 08/2003; 
Treatment Coordinator Aug 2002 to Aug 2003
Branch Dental Clinic New London Groton, CT.

• Coordinated the dental care for an average of four thousand patients.
• Managed online appointment schedules for seven dentists and four Hygienists.
• Accurately and efficiently updated patient tracking database for one hundred
and six patients daily.
• Coordinated, developed and presented patient education and compliance seminars
for sixty to hundred patients weekly.

Treatment Coordinator Aug 1999 to Jul 2002
Camp Smedly D. Butler Dental Clinic Okinawa, Japan

• Coordinated the dental care for seven thousand two hundred patients.
• Flawlessly managed and inputted weekly time sheets for fifteen providers and
45 technicians.
• Accurately and efficiently updated patient tracking database for one hundred
and forty patients daily.
• Calculated and managed clinic and individual provider monthly profit.
• Coordinated and presented patient education and compliance seminars for an
average of sixty patients weekly.
• Accurately and effectively maintained credentials for 10 providers.
• Responsible for the accurate and effective training of forty five technicians
in all military and job related areas such as Navy rights and responsibilities,
first aid, sexual harassment, causality care, career advancement and financial
planning.
• Chairside assisted dentist in every specialty.
• Maintained the central sterilization room in accordance with OSHA and JACHO
regulations.
• Assisted in the performance of five dental forensic autopsies.




01/1996 to 07/1999;
Dental Assistant
 Jan 1996 to Jul 1999 Branch Dental Clinic United States Naval Academy
Annapolis, MD.

• Maintained the central sterilization room in accordance with OSHA and JACHO
regulations.
• Maintained a stocked dental room daily while assisting the dental officer.
• Assisted with the general dentistry department by taking proficient dental
radiographs, four handed dentistry,
• taking impressions, pouring models
• Scheduled appointment