Applications & Operating Systems

Adobe Software: Acrobat 5, 6 & 7, Capture 2 & 3, PageMaker 6.5 & 7, InDesign 2 &
CS, Adobe Type Manager, Type 1 & Opentype fonts

Microsoft Software: Windows 95/98/Me/NT/2000/XP/Vista Server 2000 & 2003; Office
97, 2000, XP, Office X, 2003; Windows SharePoint Services

Macintosh OS 8, 9 & X

Basic to Intermediate Skills with: TCP/IP, Linux, MySQL, PHP, JavaScript, Perl,
Python, HTML/XHTML, Java, ASP, JSP

Certifications: Technical Help Desk, Technical Help Desk(Microsoft), Customer
Assistance, Telephone Etiquette, Computer Fundamentals(Mac OS 8.6), ASE Master
Auto Technician

Education

2006                               Ashwood University                       
 Associate Degree   Electronic Engineering

1992	Wyoming Technical Institute	Laramie, WY
Automotive Technology Diploma   Graduated with Honors

1991	El Toro High School	Lake Forest, CA
High School Diploma

Professional Experience

2006 to 2009         Netflix, Inc.                                Hillsboro, OR
Technical Support Representative
Provide customer service and technical support for streaming video service via
phone and email. Troubleshoot problems to determine cause and find a solution.
Worked with team to develop and maintain documentation and processes. Worked to
maintain metric goals and helped teammates do the same. Trained team members.
Developed knowledge base for team.

2006         Adecco Staffing - InFocus                          Wilsonville, OR
Technical Support Representative
Provide customer service and technical support for digital projectors. Supported
users on various projector models, along with their video and computer input
sources. Troubleshoot problems to determine root cause and find resolution.
Process orders for new items, warranties and repair services. Provide sales
support to customers, helping them purchase the best products to suit their
needs.

2005 to 2006          Bassitt Auto Company                   Beaverton, OR
Auto Technician
Diagnosed and repaired vehicles in all aspects of vehicle problems. Duties also
included regular maintenance on shop equipment and maintaining a clean and
orderly work area. Trained other technicians in complex vehicle systems. Provide
estimates for all repair sales.

2005          Schuck's Auto Supply                           Aloha, OR 
Sales Associate    
Provide customers with all areas of service in store from locating and
recommending proper replacement parts to cashier service to offering technical
information and advice. Maintain a clean and well-stocked store.  

2003 to 2004	Stream, Inc.	Beaverton, OR
Technical Support Representative
Provide desktop and server level support for print publishing software on
Windows and Macintosh systems. Supported users on Win 9x/Me, NT 4.0, 2000 and XP
systems, in addition to Mac 8.6 - 10.3.5. Provided sales of support contracts.
Also supported software to be accessed on Win NT, 2000 or 2003 server products
through WTS or Citrix.

2001 to 2003	Beaverton Mitsubishi	Portland, OR
Auto Technician
Diagnosed and repaired vehicles, performed pre-delivery inspections, as well as
discussed and explained issues to customers. Estimated and sold repair jobs as
needed. Duties also included regular maintenance on shop equipment and
maintaining a clean and orderly work area. Trained other technicians in complex
vehicle systems. Maintained service department PC systems. Produced ad content
for service department.

2000 to 2001          LSI Logic	Gresham, OR
Manufacturing Specialist
Performed qualifications on tools before running product. Met daily
manufacturing goals as set by management, and motivated team members to do the
same.  Problem solving and time management skills were used on a daily basis.
Team member of the Safety Team which promote a safe work environment within the
work place. Took the lead role of cross-training other employees to use equipment
in my department. Performed maintenance with equipment technicians on associated
equipment in assigned department.  Qualified and used all associated metrology
tool sets within my work area.  Completed numerous PM s on tools and
troubleshooting issues.

1998 to 2000	Bob Kelsey Automotive	Portland, OR
Auto Technician
Tasks included writing and selling repair orders, answering phones, preparing
estimates, ordering parts and daily shop management.  Customer invoicing,
collecting customer payments and delivery of vehicles was also part of daily
operations. Performed all phases of auto diagnosis and service on vehicles, with
an emphasis on extreme high quality. Specialized in electrical and computer
systems. Trained new hires in shop policies and procedures. Maintained shop PC
systems.

1997 to 1998     Montgomery Ward Auto Center           Clackamas, OR
Auto Technician
Performed all phases of diagnosis and service on automotive systems. Maintained
shop equipment and cleanliness. Trained others in electrical and computer
diagnostics. Provided estimates for all repair sales.

1994 to 1997          Precision Tune Auto Care               Clackamas, OR
Assistant Manager
Ran shop operations with heavy customer contact two days per week. Performed
electrical and computer diagnosis on vehicles. Responsible for crew of six
technicians.  Trained employees in shop safety and diagnostic procedures.
Maintained shop equipment and PC systems. Wrote and sold repair orders for entire
crew.