Elizabeth Santos | 7309 46th Ave. So.  | Seattle, WA 98118 |  [Send email to request phone number] 69-9958 |
[Send email using form at bottom] 

Objective: To provide a strong commitment as a full-time management employee
possessing over 20 years of organizational skills, professional attributes, and
computer skills.

Currently employed with UPS since 1998:
January 2006 to Current 
UPS / Business Development - Seattle, WA 
Senior Administrative Assistant 
Assist Area Sales Manager (ASM) and seven Account Executives on expanding sales
revenue and building the skills of the sales force. Provide administrative
support, gather information, and prepare complex reports and run analysis.
Conduct sales performance monitoring using various marketing tools to provide ASM
with guidance and direction on what actions to take to motivate and coach sales
force. Navigate through multiple systems, processes, and other business
development databases and develop professional presentations. Very proficient
with daily use of Microsoft Office applications such as Word, Excel, PowerPoint
and Outlook. Confidentiality is necessary to maintain the integrity of certain
proprietary information. Implement new business accounts, audit expense accounts,
prepare profiles for career development meetings and assist with various tasks
that may arise within the department and district.

April 2005 to December 2005
UPS / Business Development - Seattle, WA
Sales Support Center Specialist
Assist Sales Force in completing various tasks to service our internal and
external customers. Monitor, track, coordinate, and dispatch tasks to Inside
Sales Support team in order to manage the process internally and complete in a
timely manner. Assist Sales Support Center Supervisor and International
department with various projects, including supervising 12 hourly employees while
supervisor(s) are on vacation or temporarily out of the office. Provide
administrative support for Sales Representatives.  Provide assistance for Retail
Services and Project Lead supervisors as needed. Communicate any related service
failures to customers. Continue to learn the aspects of Business Development when
time permits. Very proficient with daily use of Microsoft Office applications
such as Word, Excel, PowerPoint and Outlook.

August 2003 to April 2005
UPS / Business Development - Seattle, WA
Letter Center Specialist
Coordinate and maintain the Letter Center boxes within the district by utilizing
the Customer Resource Information System (CRIS) database and the Service Center
Locator (SCL) system for accuracy and continued emphasis on marketing, sales and
customer service. Assist the Retail Channel Supervisor on a daily basis. Provide
support and communicate within the Region Retail Channel and Project Lead
management team for procedures, recommendations, suggestions and changing
conditions in the marketplace. Responsible for ensuring management teams are
assigned to Letter Center boxes and quarterly audits completed in a timely
manner. Prepare Pre -Communications (PCMs) and memos to ensure communications are
shared with Business Managers, Service Providers and appropriate staff. Download
Sales Planning monthly reports and enter accurate data for the Sales
Representatives' monthly performance reviews. Continue to gain knowledge of
domestic, international and technology services as well as any additional
learning tools available. Provide assistance to operations when needed. Very
proficient with daily use of Microsoft Office applications such as Word, Excel,
PowerPoint and Outlook.
Elizabeth Santos | 7309 46th Ave. So.  | Seattle, WA 98118 |  [Send email to request phone number] 69-9958 |
[Send email using form at bottom] 

April 1998 to August 2003 
UPS / Human Resources - Seattle, WA 
District Manager Administrative Assistant / Employee Services Specialist
Provide administrative and communication support to the District Manager as well
as to the Division and Staff Managers. Create, edit and send electronic mails to
District Staff and the entire district personnel. Coordinate travel arrangements,
coordinate meeting facilities, respond to complimentary letters, edit
organizational charts and staff profiles, and edit/compile calendars for District
Staff. Assist Labor Relations Manager with various projects such as annual signup
postings, statistical reports, process out-of-district part-time employee
transfers and various union projects. Analyze, review and process daily
disciplinary letters to type and send out as certified mail, distribute copies to
center and division managers, complete and proofread GEMS forms to send to
Employee Center Services and ensure data quality. Communicate and provide
administrative support within the Region personnel, Teamsters and law firm
Perkins Coie.  Train temporary employee(s) and Labor counterpart to assist with
Labor projects and/or various assignments. Proficient with the daily use of
Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.

1997 - 1997 Highline School District #401 - Burien, WA
Classified Personnel Specialist/Substitute
Prepare and enter employee contracts and hourly changes. Enter information into
computer database system and calculate salaries. Maintain employee records, files
and personnel reports. Work under pressure to meet deadlines and maintain
customer service approach. Ensure records are kept strictly confidential.

1983 - 1997 Medicare / Aetna Life Insurance Company - Seattle, WA
Enrollment Lead/Reimbursement Specialist
Maintain the provider medical record file administration on assigned projects
and provide weekly status reports to upper management relating to the Medicare
Part B contract. Provide customer service for the provider community and
beneficiaries. Provide reimbursement documentations to providers and respond to
Freedom of Information Act inquires.

Education/Training:
1980 Diploma / Rainier Beach High School 
1984 Medical Terminology - Washington Physicians Service 
1988 Winning Connection to Your Customers - Dunn & Bradstreet 
1989 Managing Multiple Priorities Course - Dunn & Bradstreet 
1990 How to Manage Projects - SkillPath, Inc. 
1990 Powerful Proofreading and Editing Skills - SkillPath, Inc. 
1993 Business Writing and Grammar - King County Medical 
1993 Customer Focus Awareness Training - King County Medical 
1994 Word and Excel Basic Training - Aetna 
1999 - Current Notary Public Officer 
2000 – 2005 University of Phoenix Online 
2005 - Current UPS / Computer Based Training Program 
2006 - 2007 Logistics Training Systems / Pursuing U.S. Customs Brokerage
license