Raj Jain
Email ID: RJ2156 Gmail.com | Tel. #: +1. [Send email to request phone number] 18.0587

Profile (Summary)
* 15 years of Professional experience in the Systems Development Life Cycle
(SDLC).
* Managed small to large Projects in Onsite / Offsite / Offshore / Outsourcing
models, Portfolio / Program Management (PMO) of $11 million (MM) budget, Global
Delivery team of 100+ members, 11 Applications.
* Managed deliverables, expectations and relationships with key stakeholders,
Business / Technology Partners, C-level Executives (CXO), Vice Presidents (VPs),
Directors, Vendors by proper communication, customer satisfaction, tracking
milestones, adding value, balanced approach, effective escalations.
* Experienced in the SDLC for various phases such as Assessments, Requirements
gathering, Documentation, Business Systems Analysis (BSA), Design, Architecture,
Development, Conversions, Enhancements, Interfaces, Reporting, Implementations,
Integration, Upgrades, Testing, Deployment, Quality Assurance (QA), Production
Support, Customizations, Maintenance, Reengineering (BPR).
* Managed Business Processes (BPM / BPO), Datacenters ' Infrastructure for
International clients in USA, Canada (America); UK (Europe); India (Asia), China,
Philippines.
* Contributed to Center of Excellence (COE) groups such as Business Intelligence
(BI), Data Warehouse (DW), ERP Horizontal Practice (Oracle / PeopleSoft), Banking
Financial Services Insurance (BFSI) Vertical.
* Defined / Coordinated the processes, timelines, and dependencies for
Configuration Management, Change Management (CM), Release Management (RM),
migrations and collaboration with multiple groups.
* Prepared Project Management (PM) plans considering Functional & Technical
aspects such as scope, Cost Benefit Analysis (CBA), schedules, budgets,
Estimates, Security, standards, reliability, scalability.
* Prioritized and resolved issues for short-term and long-term resolutions.
* Identified risks and prepared mitigation strategies, Disaster Recovery plans
(DR), Business Contingency Planning (BCP), Scorecards, Transition / Governance
plans.
* Prepared Status Reports, presentations (demos) & proposals, Proof of Concepts
(POCs), Statement of Work (SoW) for contractual / legal work; Service Level
Agreements (SLAs), Case Studies.
* Improved processes, tools, data quality for user adoption and deliver results
50% faster and efficiently.
* Evaluated softwares / solutions, gathered feedback, and negotiated with
Vendors. 
* Gathered statistics for trending, what-if analysis, pivot tables, audits.
* Prepared Metrics and Dashboards based on Key Performance Indicators (KPIs) and
detailed information.
* Captured requests for Change Management & Version Control (CMVC).
* Coordinated the logistics for Unit Testing, System Integration Testing (SIT),
User Acceptance Testing (UAT), Performance (Volume) Testing, Regression Testing,
Backup, Recovery.
* Involved in the Business Development (BD), PreSales, Marketing, Alliances,
Forecasting. 
* Generated revenue for Professional Services Consulting and Account Management
(AM) work. 
* Improved the Group operations, Profit & Loss (P&L / Income statements),
Balance Sheets.
* Customer oriented, strong leadership, flexible, contributor, multi-tasking,
organized.
* Hired the right people to have a balanced team, focused approach. 
* Mentored team members, shared knowledge and performed Appraisals (Reviews)
People Management.

Skills
* Applications (Apps): Business Intelligence (BI), Reporting, Analytics, Data
Warehouse (DW), Extract Transform Load (ETL), Oracle EBS, PeopleSoft (PS),
Microsoft (MS), Enterprise Resource Planning (ERP), Financial Accounting (F&A),
Customer Relationship (CRM), Human Resources (HRMS) / Human Capital (HCM), Supply
Chain (SCM), Enterprise Performance (EPM), Manufacturing (MFG), Internet (web /
n-tier), .NET, Client-Server (CS), Basel II

* Modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR),
Procurement, Purchasing (PO), Assets (AM), Cash (CM), Order (OM), Inventory
(INV), Projects (PROJ), Billing, Costing, Budgets, HR, Payroll (PAY), Benefits
(BEN), Time & Labor (T&L)

* Tools / Languages: MS Project (MPP), MS Office, Excel, Word, Outlook,
PowerPoint (PPT), Visio, SharePoint, Quest TOAD, SQL Developer, Quest Stat,
Oracle Business Intelligence (OBIEE) / Siebel Analytics, Discoverer, SAP Business
Objects (BO), IBM Cognos, Informatica, Crystal, Citrix, VMWare, SalesForce
Automation (SFA / SaaS), Niku, Tableau, Hyperion, PL/SQL, COBOL, JCL, CICS, VSAM

* DataBases (DBs): Oracle, MS SQL Server, MS Access, IBM DB2 UDB, Sybase
* Operating Systems (OS): MS Windows, Unix, DOS, MVS
* Hardwares (HWs): Mainframes, Midranges, PCs

* Industries / Verticals: Information Technology (IT), Banking, Financial
Services & Insurance (BFSI), Manufacturing (MFG), Governments (Public Sector),
Wireless, Communications, Retail, Automobiles, Healthcare, Cable, Distribution,
Travel, Energy, Oil & Gas

* Methodologies: Structured Systems Analysis & Design (SSADM), International
Organization for Standardization (ISO), Application Implementation (AIM)

Awards / Certificates from
* Senior Vice President (SVP), Information Technology (IT) - Bank of Montreal
(BMO) / Harris Bank
* Senior Vice President (SVP), Finance - Suntrust Group
* Chief Financial Officer (CFO) & Chief Information Officer (CIO) Washington
Mutual (WaMu) Group
* Chairman Government of Northwest Territories (GNWT)

Education / Training
* Bachelor of Engineering (BE) Equivalency Degree in Computer Science &
Technology from 
* World Education Services (WES) of New York, NY USA (GPA of 3.8 / 4.0) & 
* University of Toronto, Ontario (ON) Canada
* Bachelors of Engineering Degree in Computer Technology from University of
Bombay (Mumbai), India in 1994 First Class with Honors
* Member of IEEE Computer Society & Management Information Systems (MIS)
* SEI 's Capability Maturity Model (CMMI); Change Management & Version Control
(CMVC); Performance Enhancement Program (PEP); Myer Brigg Type Indicator (MBTI )
for Team building; Quality Service Skills (QSS); Insider Trading
* Basel, Sarbanes Oxley (SOX) Compliance; Bank Secrecy Act (BSA); Office of
Foreign Assets Control (OFAC); Client Privacy
* ERP, Financials, HRMS, Manufacturing, CRM, EPM, FTP; E-Commerce (Online), SAP,
Business Objects (BO), IBM Cognos, Informatica, Crystal
* Microsoft (MS) Office Excel, Word, PowerPoint (PPT), Project (MPP), Visio,
Access, Outlook
* Oracle: Application Implementation (AIM); Relational DataBase (RDBMS)
* PeopleSoft (PS): PeopleTools (PT), PS Application Designer, Application Engine
(AE), PS Query, PeopleCode, Security, nVision, Users Group Conference
* Mainframes: COBOL, JCL, VSAM, CICS, DB2, Compuware Xpediter, Mercury
Interactive Test Director

2004 Present Program Manager (PM) / Enterprise Consultant

NC Corp Seattle, WA 
* Implemented the Business Intelligence (BI) solutions for Oracle E-Business
Suite (EBS) 11.x (11i) / R12 and Peoplesoft (PS) Applications (Apps) 8.x at
various clients. 
* Applications: ERP, Financials, Human Resources (HRMS), Supply Chain (SCM),
Customer Relationship (CRM), Manufacturing (MFG), Data Warehouse (DW), ETL. 
* Clients: Cisco, Emerson, United Health (UHG), BP Arco, Merrill Lynch (ML),
City of Salem Government.
* Defined processes and reviewed with key stakeholders, Senior Management,
C-level Executives (CXO).
* Prepared the Project status reports, logistics plans, presentations, risk
mitigation strategies, issue resolutions.
* Coordinated with various groups such as Product Development (Engineering),
Marketing, Managed Services, Alliances, Customer Service to develop & improve
processes, deliverables, expertise.
* Worked with Sales team, Clients to develop new Service strategies / offerings
and generate revenue.
* Performed Project Life Cycle (PLC) for Proof of Concepts (POCs), Requirements
Gathering, Business Systems Analysis (BSA / CBA), Design, Build, Security, Test,
Implementation, Deployment Strategy, Maintenance, Upgrades, Training, User
Adoption, Customizations.
* Captured requests for Change Management & Version Control (CMVC).
* Developed BI / Reporting solutions at various clients using metadata (content)
and various tools such as Oracle BI (OBIEE) / Siebel Analytics, Discoverer, SAP
Business Objects (BO), IBM Cognos.
* Analyzed the data from multiple sources such as Microsoft (MS) SQL Server, MS
Access, Legacy systems, Mainframes, DB2, SalesForce Automation (SFA / SaaS),
Microstrategy, Tableau.
* Used various tools for metadata and web based BI solutions such as MS SQL
Server DB & Reporting Services (SSRS), .NET architecture, Internet Information
Server (IIS), PL/SQL.

Cognizant (CTS): American Express (Amex) - Phoenix, AZ & Ameriprise (AMP)
Minneapolis, MN Program Manager
* Amex (AXP) & AMP provides services such as Financial, Credit Cards, Brokerage,
Banking, Insurance, Travel, Equities.
* Managed the Portfolio / Program Management (PMO) of about $11 million (MM)
budget with the Business & Technology Partners; Global Delivery team of about
100+ members in Onsite / Offsite / Offshore model (Outsourcing); 11 Applications
in areas of Banking, Financial Accounts (FA), Online Brokerage (OLB), Property &
Casualty (P&C), Markets Investment (M&IR).
* Managed the deliverables & milestones for Uplift & Re-host of Internet &
Intranet applications.
* Prepared Project plans, Costing, Forecasting, Pivot tables aligned with the
objectives, risks & benefits.
* Performed Business Systems Analysis (BSA/ CBA), strategies/ dependencies for
splitting of Infrastructure, Applications, DataBases (DBs), Hardware (HW)
platforms, Software, Middleware, Networks.
* Coordinated with various groups such as Release Management (RM), Customer
Experience (CEM), Service Oriented Architecture (SOA), Disaster Recovery (DR),
Sarbanes Oxley (SOX) compliance, Operational Readiness (ORR), Security, Capacity
Planning, WAN, Middleware