CARRIE BARENT
3517 Keegan St. NE, Lacey, WA 98516
(914) 980-9860 E-mail: [Send email using form at bottom]
Experience
Datafarm, Inc
Training Manager
June 2008 March 2010
Coordinated training sessions for global customers and employees
Created new training materials for Datafarm products
Training Manuals
Training Agendas
Instructor Workflows
Lab Exercises
Quick Reference Cards
Updated training materials for upgraded products
Created eLearning courses for Datafarm products
Create Train-the-Trainer programs
Collaborated with other departments for training activities
Created pricing list for customer training
Created training policy and procedures
Created public classes for customers
Managed training reports for client and internal trainings
Informed upper management with status of Training department
Conducted client and internal trainings
On-going consulting with customers regarding best practices
Created New Employee Orientation program
Started Learning Management System (LMS) project
Performed needs assessments for training materials
Medidata Solutions New York, New York
Instructional Designer
August 2007 May 2008
Developed training materials
Training Manuals
Training Agendas
Instructor Workflows
Lab Exercises
PowerPoint Presentations
Developed training for all-types of delivery methods
Instructor-led
Computer-based Training (CBT)
Webinar
eLearning
Designed new courses on the Rave product and departmental specific trainings
Assisted in the preliminary stages of implementing an LMS and LCMS
Worked closely with the R&D department and established a good working
relationship
Assisted in developing a Knowledge Development initiative
Developed and reviewed storyboards for eLearning courses
Managed the creation of training programs with outside vendors
Created survey questions for specific courses
Performed needs assessments for training materials
Assisted in the development of Special Interest Groups
Managed a project to translate English training manuals to Japanese
Medidata Solutions New York, New York
Training Specialist
January 2006 July 2007
Delivered client and internal technical training on Rave product
New Hire Orientation
New software releases
Investigator meetings
Delivered Train-the-Trainer courses
Delivered training in various styles: Instructor-led and webinar
Managed training logistics
Created CBT courses on Rave products and third-party vendor products
Developed training materials
Training Manuals
Training Agendas
Instructor Workflows
Training Exercises
PowerPoint Presentations
Assisted in the development of company-wide eLearning project
SavATree Bedford Hills, New York
Office Support Trainer
June 2005 January 2006
Responsible for the design, development, and delivering of training programs
in an efficient and effective manner.
Coached/mentored, develop and support branch office administrative staff in
the performance of their jobs.
Gathered and propagated best practices throughout the organization.
Interface/coordinated with all corporate departments as needed to support
their efforts as these relate to the branch offices.
Participated in the development of policy, procedure, and systems.
Managed the roll-out of new policies, procedures and systems to the branch
offices.
MedAllies Wappingers Falls, New York
Training Specialist and Project Coordinator
January 2002 June 2005
Trained and supported 300+ physicians and medical office personnel on client
server and web-based solutions providing access to patient clinical information
and advanced clinical applications.
Developed and provided solution presentations and demonstrations to physician
groups, hospitals and outpatient facilities representatives.
Developed and maintained training and education materials to support all
solutions and to accommodate all levels of end users.
Responsible for the development of system support and administration process
and procedures, including data exchange requirements.
Designed and developed marketing brochures to promote new solutions, services
and educational events.
Responsible for planning, organizing and conducting needs assessment and
evaluation of solutions to identify products and services to meet the needs of
physicians and support staff and to ensure a high level of customer
satisfaction.
Provided oversight, guidance and performance evaluation of trainees.
Responsible for monitoring and evaluating solution utilization to identify
opportunities for improvement in solution and service offerings, and education
and training activities.
Responsible for organizing, coordinating and providing hardware system support
for physician practices. This includes hardware, operating system, network
infrastructure, printers, wireless devices and application support.
Responsible for organizing, coordinating and providing internal system support
and hardware/software evaluation and acquisition for MedAllies employees. This
includes supporting MS Exchange Server, Web Mail, Office productivity
applications, Antivirus, and Backup/recovery procedures.
Responsible for monitoring and staying current with governmental and state
regulations, including HIPAA guidelines, to ensure solutions are in compliance.
Responsible for organizing, planning and coordinating new solution
implementation and deployment, including electronic transcription signing,
clinical registration and result delivery, electronic prescribing, EMR
integration and single sign on projects.
Participated in the organizing, planning, coordination and support of website
redesign and deployment efforts for 2 sites.
Education
Master of Education in Corporate Training & Knowledge Management
Jones International University
September 2005
Bachelor of Science in Computer Information Systems
State University of New York College at Buffalo
May 2001
Associates of Applied Science in Computer Information Systems
Orange County Community College
May 1995
Software Skills
Adobe Captivate, Adobe Connect, Adobe Framemaker, Adobe Photoshop, Adobe
Presenter, Adobe Acrobat, Microsoft Office including PowerPoint and Project,
Microsoft Virtual PC, Audacity, TestTrack Pro, Smart FTP, Snag-it, WebEx
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