BARB
 [Send email to request phone number] 54-2619
[Send email using form at bottom]

OBJECTIVE
A position with the ability to utilize my strong management, administrative, and
customer service skills.

SUMMARY OF QUALIFICATIONS
•	Strong management and administrative background; owned and operated a
successful home-based business for 
ten plus years
•	Strong communication and research skills
•	Excellent ability to develop effective relationships with personnel ranging
from entry level to top management 
•	Advanced knowledge of Quick Books/Quicken, WordPerfect (5.1 - 7.0), Microsoft
Office (Word, Excel, Access,
Outlook, and Power Point), Microsoft Project 2000, Lotus Notes
•	Oracle, e-Temp, ePMO, THINQ Training Server, SAP (navigational use only)
•	Certified Travel Agent
•	Implemented and directed quality assurance programs for resolving customer
service problems
•	Excellent customer service skills

EDUCATION
1998 - Cardinal Stritch University, Milwaukee, WI - Business Mgmt and Human
Resources – Bachelor of Science  Degree Business Management (BSBM) 
1992 - Cardinal Stritch University, Milwaukee, WI - Business Administration -
Associate Degree in 
Business Administration (ABA) 
Additional Training
2001 - Certificates - Excel Database Management; Project 2000 (beginning and
intermediate classes); and Excel 
             Presenting.  ExecuTrain - Milwaukee, WI 
Certificate - Travel training - Funjet Travel Careers, Milwaukee, WI 

EMPLOYMENT HISTORY
09/2008 to Present	Michaels Craft Store (P/T), Germantown, WI, Dawn,
262-253-3746
•	Front End Supervisor and cashier (customer service, process damaged goods,
keep front end clean, 
	recovery of items, cash drawer reconciliation, and other duties as assigned).	
05/2008 to Present	Manpower Professional, 241 N. Broadway, Ste 200, Milwaukee,
WI 53146, Greg Gauss, 
 [Send email to request phone number] 73-5414 
Rockwell Automation - Training Coordinator (contract position) - (05/2008 –
06/2008)
•	Worked with the GPT Department in setting up training program for distributors
of Rockwell Automation for the new SAP program.  In THINQ Training Server
inputted catalog information for classes, set-up events (classes), inserted names
of trainers and learners, and made sure logistics were correct.  Basic training
in the SAP program.
04/2007 – 05/2008	Adecco Staffing - 2915 S. 108th Street, West Allis, WI 53227 –
Jennifer/Mike –  [Send email to request phone number] 71-6005 (Temporary Positions)
Kohl’s HQ – (04/2008 – 05/2008)
•	Worked in the Avery Label Department reorganizing their filing system 
		 Wells Fargo Mortgage Company (03/2008 – 04/2008)
•	Property Preservation Department - trained in pre and post-sale loans; worked
with HUD, VA, and conventional loans; worked with REO's, vacancies, and violation
letters; created merge letters/envelopes/lists for violation and no interest
letters; sent violation letters to mortgagors; inputting data into system; and,
access to various reporting systems
	 Adecco Staffing West Allis Office (01/2008 – 03/2008)
•	Word processing
•	Answered telephones
•	Reorganized filing drawers
Medical College of Wisconsin (04/2007 – 07/2007)
•	Assistant to Administrator of Otolaryngology; worked with Administrator’s
calendar
•	Compiled reports
•	Medical transcription
 
 01/2007 – 03/2007	Executive Assistant - JX Enterprises, 820 Silvernail Road,
Pewaukee, WI  53072 – 
			Bill Widen - 262-547-0001 
•	Executive Assistant to President/CEO; Assistant to CFO, VP-HR, Controller and
VP–Sales and Marketing
•	Coordinated travel arrangements for Corporate office and 11 dealerships
•	Scheduled and organized meetings, conference calls and conference rooms
•	Compiled weekly and monthly reports
•	Ordered supplies
09/2006 - 1/2007		Unemployed
10/2005 To 09/2006	Project Program Manager/Project Coordinator - Kelly Mitchell,
101 S. Hanley Rd., Ste 1100, Clayton, MO  63105 (contract position at AT&T,
Brookfield, WI) - Brian Ferguson -262-794-4240 
•	Tracked the progress of Site Surveys and Installations
•	Initiated billing process for completed sites.
•	Updated and audited database and mainframe for errors; compiled data for
required reports.
•	Maintained and consolidated information for deliverable documentation
•	Worked directly with clients verifying the installation and conversion to new
datacomm system, as well as answering any technical questions.
•	Developed effective working relationships with vendors and customers to
improve product and customer satisfaction.
•	Data entry
•	Filing
9/2000 - 10/2005 	Executive Assistant/Project Administrator - Management
Alliance 
Program/Site Personnel, 16550 W. Lisbon Road, Menomonee Falls, WI 53051
(contract position at Kraft Pizza Distribution Center, Engineering Department,
Sussex, WI) - James Olsen – 608-886-6439
•	Executive Assistant to Site Lead Project Manager (SLPM)/Assistant to Project
Managers.
•	Created monthly reports on forecasting cash flow projections 
•	Assisted in the creation of handbook for new employees.
•	Trained Project Managers, Engineers, Plant Engineers and Administrative
Assistants in requisitioning, purchase orders, cash flow reports and
monthly/year-end reports.
•	Assisted Project Managers in managing and budgeting million dollar engineering
projects.
•	Generated requisitions utilizing ICES Database (Rumba Unix)/Microsoft Project
2000
•	Key contact with vendors, outside engineering firms, and contractors in
regards to materials, safety and invoices.
•	Coordinated all travel arrangements 
•	Scheduled and organized meetings, banquets, parties, conference calls and
conference rooms.
•	Managed all construction documents and financial statements.
•	Performed all aspects of office management, purchasing, estimating, planning,
and inventory control.
•	Created Power Point presentations.
•	Reception duties as needed.
•	Ordered office supplies
•	Created filing system
6/1994 - 1/2005 		Owner/Operator, Bytes & Pieces Office Support Services, 7490
N. 89th Street, 
			Milwaukee, WI 
As the Owner/Operator I worked with small to medium sized organizations as an
Independent Contractor:
•	Transcription (Medical/Legal/General)
•	Set-up meetings, sent out notices, attended meetings.
•	Organized yearly directories (sent out notices, compiled information and sent
information to be printed).
•	A/R, A/P, bookkeeping, billing
•	Resume writing
•	Secretarial
•	Word Processing
•	Reception duties - Telephone answering service 
•	Other Administrative duties as needed