SANDRA S. KARNS 
915 Eastman St 
Oshkosh 
WI 54901 
Home:  [Send email to request phone number] 35.3546 
Cell:  [Send email to request phone number] 67.0974 
Email: 
                                        

 Jul 2006 
 to
 Present 
Lakeland College   * Fox Cities Center 
Neenah WI 54956
MBA   *  Human Resource Management, Project Management, & Health Care Leadership

GPA 3.8
Expected graduation May 2010 

 Aug 2001 
 to
 May 2004 
Fox Valley Technical College 
1825 Bluemound Drive
P.O.Box 2277
Appleton, WI 54912
ADN Nursing Degree 
GPA 3.5

 Feb 1992 
 to
 Aug 1997
 University of Wisconsin Oshkosh
800 Algoma Boulevard Oshkosh, WI 54901-8601
BS Sociology, Minors Wellness, Health, Education, Art
GPA 3.55
Graduated August 1997

Sept 1978
to
Aug 1979
University of Wisconsin Stout
712 So Broadway Street Menomonie, WI 54751
BS Art and Graphic Arts
GPA 3.00

WORK HISTORY
Mar 2007
to
Present
Self Employed/Home Business Owner
EcoQuest International 
310 T. Elmer Cox Drive 
Greeneville, TN 37743 

As an Independent EcoQuest Home Business Owner working as a sales manager online
marketing, cold-calling, running group meetings and presentations while showing
opportunity and product demonstrations. Did selling and network building, as a
teacher, trainer, recruiting, and retailing. Personal websites, virtual office
with web meetings, 10 step recruiting process, developed goals and business/
market plans. Finding prospects, developed effective presentations and recruiting
resources, developed a good follow-up process for prospects and retail customers,
used effective communication skills assessing needs of customers and problem
solving.
 *  Ran and maintained own business from $200/mo to $2000/mo, part time 
 *  Designed advertising and promotional events 
 *  Created and maintained Clientele base
 *  Recruiting phone, one-one, presentations
 *  Network building
 *  Product ordering, demonstration, maintenance 

Jul 1997 
 to
 Mar 2008 
Technical Colleague/Nursing Assistant 
Mercy Medical Center
500 South Oakwood Road
Oshkosh, WI 54904 

Maintained detailed documentation of patient care. Interacted with colleagues at
all levels of organization and community in a diplomatic, professional, and
tactful manner while working with patients and insuring continuity of care. Serve
as a member of an interdisciplinary, self-managed work team using a holistically,
caring approach to patient care. Worked independently and balanced multiple
patient and staff needs, able to prioritize, used critical thinking and decision
making skills, demonstrated leadership qualities, values-oriented and maintained
confidentiality. Monitored the quality of care/services provided in assigned
areas and strived to continuously improve the service provided to customers.
Acute care.

 *  Promotes and supports change. 
 *  Utilizes effective conflict resolution skills. 
 *  Serves as a resource to others. 
 *  Contributes to a supportive and healthy environment that is conducive to
learning. 
 *  Accepts responsibility for growth and development through participation in
ongoing educational activities. 
 *  Maintains a professional manner in conduct and appearance within the
organization and sponsored activities. 
 *  Supports and promotes the mission and strategic vision of the organization.

Aug 1996
 To
May 1997
Certified Nursing Assistant
Park View Health Center
725 Butler Ave
Winnebago, WI 54985

Aided physicians and nursing staff members with procedures when needed.
Documented patient interactions as needed. Familiar with standard concepts,
practices, and procedures within a particular field. Used experience and judgment
to plan and accomplish goals. Performed a variety of tasks. Worked under general
supervision. A certain degree of creativity and latitude was required. Long term
care.

Oct 1993
To
Sept 1996
Bartender, Waitress
Ratch & Deb  's Pizza
720A Merritt Street
Oshkosh, WI 54901 

Prepared cocktails and non-alcoholic beverages for customers. Has knowledge of
common drinks and makes suggestions to customers. Monitors bar inventory and
takes appropriate action.

May 1992 
 to
 Aug 1993 
Assistant Store Manager/Selling Associate 
Perfumania
3001 South Washburn Street
Oshkosh, WI 54904 

Trained other sales representatives on specific sales techniques to increase
their sales. Enjoyed working with the public, as well demonstrating products, and
educating others in their uses. Supervised, guided and audits day-to-day
activities of the store and its employees. Ensured the store is managed
efficiently and professionally all the time. Trained, guided and delegated
responsibilities to staff personnel. Aggressively pursued sales growth. Strove to
meet or exceeded daily, weekly and monthly sales plan. Maintained and enforced
company standards in regards to selling, customer services, merchandising, loss
prevention and operational activities. The ability to quickly and calmly analyze
situations, manage multiple priorities, and come to effective and efficient
resolution with little or no supervision. Demonstrated ability to gain general
knowledge of customer and specific vendor compliance requirements. Demonstrated
strong initiative and ability to work independently.

 *  Experience in Operations Management: Opening, Closing, Ordering, Stocking,
Scheduling
 *  Excellent Customer Service
 *  Organized Sales and Promotions for various lines in the department and other
Marketing Management activities.
 Jul 1988 
 to
 Aug 1991 
Department Assistant Manager and Independent Cosmetic Selling Associate for
Elizabeth Arden Cosmetics 
H. C. Pranges
50 Pearl Avenue Oshkosh, WI 54901 

I represented and managed various lines within the department with a duo role of
the Elizabeth Arden Cosmetic Representative Associate, and had additional
knowledge base, represented and sales/service for 17 other fragrance and cosmetic
companies within the department. Book keeping, Ordering, Stocking, Promotional
Design and Execution, Customer Sales and Service, Independently grew and
maintained a large customer base. Position is responsible for the customer
service experience from the receipt of the customer order to the resolution of
the cash receipts for the customer base assigned to them. Focus is to efficiently
and accurately manage order flow, while ensuring compliance with customer
requirements and managing internal costs and efficiencies and the resolution of
any deduction or dispute that arises from the order process, And possessed good
follow-up and analytical skills. Strong skills in major computer applications
such as: Word and Excel. Have excellent customer service and communication skills
both verbal and written. The ability to quickly and calmly analyze situations,
manage multiple priorities, and come to effective and efficient resolution with
little or no supervision. Demonstrated ability to gain general knowledge of
customer and specific vendor compliance requirements. Demonstrated strong
initiative and ability to work independently. Experience in Order Management.
Demonstrated strong relationship building skills. Good problem solving skills.
Demonstrated ability to take ownership of accounts and initiate action.

 *  Took the Elizabeth Arden Cosmetic Line from $1,400 to over $65,000 yearly in
under 2 years
 *  Opening, Closing, Book keeping, Ordering, Stocking, Pricing, Display,
Marketing
 *  Excellent Customer Service
 *  Organized Sales and Promotions for various lines in the department

Jan 1985 
 to May 1988 
Real Estate Broker/Agent
Coldwell Banker   * Schwab Realty
Oshkosh, WI 54902

 *  First Listing 3 weeks (Avg is 3 months)
 *  First Sale 1 month (Avg is 6 months)

SOFTWARE/SYSTEM SKILLS
Microsoft Office (Word, Excel, Outlook, Vista), WPM 90, Phstat, Meditech.
Member of SHRM, Participate with Business After Hours, Chamber of Commerce, and
BNI
Volunteer for City Park Department for fund raisers and office needs
Valid CNA and Medical Staff CPR Certification 

REFERENCES
Available on request.