Vernon Hooker                                Administrative Assistant
952 Roscoe Street,  Green Bay,   WI 54304-3467
(H)   [Send email to request phone number] 98.0479       (C)   [Send email to request phone number] 06.1159       [Send email using form at
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Seventeen years experience in clerical support.  Excellent people skills, call
center, customer service,  Medical records transcription, receptionist
experience. Desktop,Laptop, Notebook MSN Explorer, Hotmail, Yahoo, Google,
Internet  skills.______________________________________________________________

Qualifying Experience:    
 
Oct. 2008 - Jan, 2009  Volunteer Coordinator     Salvation Army      Green Bay,
WI

Receptionist for online/phone registration of volunteers for Red Kettle
campaign
Assisted Volunteer Program Coordinator via verifying volunteer
hours/participation
Scheduled salaried and volunteer drivers for Red Kettle Pick up/drop off and
routes
Secured, counted, locked in vault incoming donations and currency from Kettle
pick ups

Dec. 2006 - Nov. 2007       Consultant/SPP/LTE         UW Medical School    
Madison, WI

Assisted training medical students on UW DOS interview/exam protocols
Prepared materials and scripts for patient presentations and Q/A sessions
Gave summaries of students approaches in mock patient interview/exam sessions
Coordinated with SPP Manager on medical students adherence, re: UW-Med
guidelines

Sept. 2006 - Aug. 2007 Supervisor/CSR Agent   Sitel Corp.       Madison, WI

Supervised cellular service call center reps,  35-50 per shift
Coached reps on proper service delivery and VZW customer service support
techniques
Conducted daily audits of credit transactions on customer accounts by reps
Performed credit card and electronic check transactions for VZW customers 

Aug. 1994 - Aug. 1997  Administrative Asst. UW Health           Madison, WI 

Supervised surgery dept. telecommunications center and 3 part time staff
Facilitated scheduling surgery dept. conferences/rooms/ teaching equipment
Covered secretarial absences in surgery dept., rescheduled surgical consults
absentees
Transcribed surgical notes and imputed into hospitals electronic patient files
system
Assisted Surgery Dept. Chairman A.A. in clerical matters re: surgery dept.
support staff
Escorted visiting faculty: Fulfilled lodging, transportation and hospital
related requests.


Education:  Sept. 1988 - Dec. 1989  Manpower Business Institute    Milwaukee,
WI
           June 1973 -  July 1975   Moraine Park Technical, Fond Du Lac, WI

Completed 2 year Associate course in 15 months:Business Administration/Office
Sciences
High School Graduate - Custer High School Milw. WI via MPTI, Fond Du Lac, WI