Home Based Virtual Agent
 
Darlene Sterling
4321 N 65 Street, Milwaukee, WI 53216
(T)  [Send email to request phone number] 66-3043  (Alt)  [Send email to request phone number] 76-4772  (F)  [Send email to request phone number] 76-4773
[Send email using form at bottom]
 
Objective
 
I am interested in a company that offers a vast range of Integrated
Communication Services and Data Entry from home. I am available for pt/ft if
needed.
I am experienced in all types of customer service.
 
Major Accomplishments
 
I worked in the Insurance Industry for 15 years as a Team player with
high standards and my main focus was to provide great customer service.
I established a long term business to business relationship within
the company structure and researched and Adjusted claim issues. I will
apply these skills to continue to grow as a Virtual Agent. I have assisted
with our home based business in the field of trucking. I operate several
Online Superstores that require little maintenance and I enjoy
multi-tasking.
 
Experience
 
2006 - Present Magic Money Express, Milwaukee, WI
Small Business Owner
 
Magicmoneyexpress
I operate and maintain several on-line Superstores that stock
Namebrand products we trust for less. My motto is Shop More-Spend
Less for amazing deals with sensational values everyday. 
 
Saveyoumoney.us
A Jazzy selection of hundreds of Great Gift and Home Decor products 
and Top quality service gives me a reputation for offering 
unbeatable prices for the home and family.
 
2004 - 2007 Road Express, Milwaukee, WI
Operations Assistant
 
I achieved a high level of understanding in the field of trucking. As
Owner Operators time lines are very important and customer service is 
key. A home based business requires great detail and patience.  I have
a great speaking voice and enjoy multi-tasking. Great communication
skills and Safety are the most important factors to Succeed in trucking.
 
1987 - 2003 Time/Fortis Insurance Company, Milwaukee, WI
Adjustment Support Clerk
 
I am well trained in the process of Great Customer Service, Credits,
Unclaimed Funds, Investigations of Stale Dated Checks, Rush claims, Stop 
Payments and Reissues.  I worked first hand with our Banks to verify 
Time/Fortis Insurance Company Checks.
 
I traveled to our sister companies to train new adjustment support staff
and implement new system procedures.
 
Education
 
1980 Red River Vo-Technical, Hope, AR
College Credits Earned Office Procedures GPA: 3.0
 
I was introduced to a full range of Office Procedures, Typing Skills,
Bookkeeping and Accounting procedures.
 
1975 Texarcana Community College, Texarcana, AR
College credits earned RN Nursing
 
I was introduced to the field of Nursing and completed eleven months
of college classes. I learned that communication is very important
between Patients and Health Care Providers.
 
1975 Lasalle Extension University, Lasalle, IL
Completion High School Completion
 
I earned credits to complete the requirements for graduation from
High School.
 
1974 James Madison High School, Milwaukee, WI
High School General Studies
 
I earned credits in the field of general studies and met standards
required for college.
 
Profile
 
I am an open-minded individual with a flexible approach to work, which
enables accommodation of change. I am able to work well with a group
or on my own initiative. I am willing to take any responsibilities and
assignments, regardless of the challenge. I am self-reliant with the
ability to pick up new ideas and concepts quickly. I enjoy learning new
skills and methods of working. I also takes pride in producing excellent
work and can accept constructive criticism. I am organized and can
work under pressure in a busy environment.