CAREER OBJECTIVE

I am a hard working and enthusiastic individual with a desire to grow
professionally with a well reputed and organized company. I am seeking for a
position that will offer an opportunity to implement my professional skills
within a progressive organization, thereby enhancing my knowledge of the field &
facilitating career growth.  


SUMMARY OF SKILLS, ACHIEVEMENTS & ABILITIES

Having worked in various industries like travel, airline industry, call centre
and hospital I have attained various skills –

•	Solid management skills, demonstrated proficiency in leading and mentoring
individuals to maximize levels of productivity, while forming cohesive team
environments. Have planning and budgeting ability to explore new avenues and make
it profitable for the company. 

•	I am proficient in using various computer reservation systems: Amadeus,
Galileo and Deltamatics.

•	Ability to communicate well with members of the public in sales and customer
service roles, which involved effective liaison in a non-technical manner.
Excellent problem solving skills for irate customers.

•	Analytical thinking that consistently resolves ongoing issues and             
                  defects, often called upon to consult on problems that have
eluded resolution by others. Have the ability to judge situations and take
decisions independently for the benefit of the company and the customer equally.

•	Proficient with a vast array of operating systems & software packages like
Microsoft Windows 98/NT/2000/XP, Microsoft Word & Microsoft Excel and
Peoplesoft.










PROFESSIONAL EXPERIENCE

Center Point Energy 
Houston ,Texas
June 2008 till date:

Telecommuting as Customer Service Representative for Center Point Energy call
center.

Responsibilities include assisting customers and Service Providers with various
orders, queries pertaining to customer’s electric services.


Wireless Advocates 
Grafton, Wisconsin
Dec 2007 till May 2008:

Worked as Retail Sales Manager.
Responsible for leading and assisting Wireless Sales Associates in maximizing
positive results in the area of Company change and growth through ongoing,
proactive and effective communication. 
Develop and foster ongoing positive relationship with Costco Management, all
Wireless vendors, and customers. Manage multiple employees, staff training and
development, achieve sales profitability and exceed customer satisfaction.
Develop and lead Wireless Sales Associates to be proactive in new business
development, sales process execution, customer service, cost control and ability
to properly analyze and take corrective measures in all areas.

Responsible for customer service, sales and signing up new customers for various
plans by using the softwares of the various providers respectively.
Activation softwares used are Eroes, Watson, and POS.


Bangkok Hospital Medical Center
Bangkok (Thailand)
January 2005 till March 2007:

Worked as  an  International Marketing Executive in the International Marketing
Division.
Job profile included looking after markets of India, Nepal, Maldives and Sri
Lanka; Market planning activities for the expatriates in Thailand and the
respective countries, budgeting and signing contract service agreements with
various agencies from India, Nepal and Maldives.
Co-ordinate with the patients and medical staff.

Achievements: Significantly increased number of patients and revenue for the
markets of India, Nepal and Maldives. Made Bangkok Hospital more popular amongst
these markets by organizing seminars, talk shows and working closely with various
charitable organizations, cultural and social organizations, Chamber of commerce
events and the respective embassies. 
                          

Hong Kong and Shanghai Banking Corporation (HDPI)
Hyderabad (India)
August 2003 to August 2004:

Processing Executive, in the call center.
Responsible for  all  the  processing jobs for the bank for US and UK business.
(Voice based process -collection for credit cards and data processing for
annuities.) 
Attained training in problem solving and customer handling. 
Achievements: Maintained call quality level between 90-100%
consistently. Was part of team awarded for highest  collection  




Interglobe Air Transport 
(GSA for various International Airlines and Hilton hotels)
Kolkata (India)
January 2003 to August 2003: 
Senior Sales  Executive Delta  airlines for Kolkata and eastern India.
Also  handled  South  African  Airlines  and  Hilton  hotel sales.
Job responsibility included direct sales, e-ticketing using computer reservation
system, increase sales and revenue by visiting various travel agents
.Corresponded with 


Privileged Sales Agents (PSA) of Eastern India and worked closely with them to
attain the monthly and annual sales target.

Achievements: Achieved and exceeded sales targets for the Eastern Region of
India.


SOTC a Division of Kuoni Travel (India) Pvt. Ltd.
Kolkata (India).
January 1999 till January 2003:
Travel Consultant in SOTC Holiday Tour Division. 
Job  profile  included looking  after  sales  target , supervising  sales 
counter , corresponding  with  privileged  sales  agents  of  the  region ,
travel  counseling , looking  after  the  Holiday  Club  division , documentation
 related   to  travel  and  visas, making  airline  reservation  using  Computer
Reservation System  Amadeus and guide customers in foreign exchange and
insurance.  
Attended on job sales training twice a year.

Achievements: Received award for achieving and exceeding sales target.


Alps Tourist Services (IATA travel agent)
Kolkata India
March 1998-December 1998
Sales Executive and Reservation.
Job  profile  included  doing  airline  reservation  using  Computer Reservation
System  Amadeus, Galileo , preparing  tour  itinerary  as  per  choice  of 
passengers , looked  after  sales , documentation pertaining  to  visa .  

EDUCATION:

	Bachelors in English Literature (Honors) from   Bidhannagar Government
College, Calcutta University in 1994.  India 
	 Completed standard Diploma course of IATA / UFTAA (Geneva) 1998. India

	Pursuing Masters Degree in Counseling Psychology from Assumption 
University, Bangkok Thailand). Completed all core and elective subject
 requirement.      




VOLUNTARY AND UNPAID WORK:

Ozaukee County Adult Literacy Center: It is a voluntary organization and I teach
English to non-English speaking immigrants. I am a registered volunteer teacher
at the center.

The Village education Center: This school caters to children to overcome
learning disabilities, and helps students who have special learning, language,
motor and behavioral emotional difficulties. I did my internship there as a
curriculum requirement for my Master Degree in Counseling Psychology. I worked
closely with Autistic, Bipolar children along with students who have learning
disability.
    


LANGUAGE PROFICIENCY: 

English
Hindi
Bengali
Basics of Thai language