Resume of Kathrine Neubauer

Kathrine (Kathy) Neubauer
W7421 Perkinstown Avenue
Medford, WI 54451

(C) [Send email to request phone number] 65-6505
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Objective: Virtual Assistant/Scheduler/Coordinator Organization 

“Master of Customer Service with substantial experience as a Coordinator of
Service & Scheduler. Proven ability to provide the highest level of corporate
services while consistently reducing expenditures. Fully knowledgeable in all
aspects of office efficiencies building lasting relationships for both internal
and external business clients, and staff management. Established weekly routing
areas for service territories reducing waste in man hours, mileage, and
unnecessary trips.”   

Education: 

Business Administration North Central Technical Institute-Antigo, WI 
Hold my Life, Health and Accident Insurance License
Familiar with AS400, Smartrac, Quick Books, MS Word, Outlook, Power Point and
Excel Programs. 

Employment:  1986 To Present SNE Enterprises & The Shield Family Companies

Duties: Scheduler/Coordinator for over 12 years

Serve as a contact for for questions, comments, and complaints from Sales
Personnel, Dealers, Homeowners, Builders, and Architects regarding Parts,
Product, and Technical Information. 

Perform product analysis and check product repair procedures. Expanding to all
newly acquired Brands and training. 

Resolve manufacturing issues by letting departments know of the problems
connected with processed orders. 

Help Service Technicians with any info they need regarding performance of their
jobs, presently 6, as well as sub-contractors Currently covering the West Central
Region or 10 states. 

Coordinator for scheduling Service Appointments and Developing Dynamic
Scheduling Programs to better serve our customers. Implemented and Trained DFT
and Procedures to Staff, working with Expeditor's and Quality Personnel to make
sure replacement processes go well. Developed Service Reorganization office set
up, developing MOS Docs. 

Large account representative for Pulte Homes and K.Hovnanian Homes in MN. Met
with their staff to determine issues and solve problems and ensure their customer
satisfaction. I will think ahead to avoid conflict and discover solutions. 

Have trained numerous employee's for the company helping with the transition of
departmental moves and acquisitions of more companies and system consolidations.
Held team lead person for  Patio  while on the manufacturing floor and trained
new employee's for Park Falls door departments. 

Past seven years also partner of Storybook Weddings and did consulting,
decorating, tuxedo's, tanning, and many other areas for wedding couples.
Organized and ran a Bridal Show for the community for several years.  
Wedding Consultant and coordinating events with great Success.