Angela R. Day-Keith
6680 North 53rd Street
Milwaukee, WI 53223
angeladay-keith@sbcglobal.net
 [Send email to request phone number] 60-0425


Technical Experience

* Over 10 years of experience in Information Technology industry developing
applications involving the full system development life cycle.
* Experience in the following technologies: Java, J2EE, JavaScript, HTML, SQL,
Unix, JSP, CSS, MS SQL Server, MS Access, Cold Fusion & XML
* Extensive training and practical experience in software analysis, design,
development and testing with a firm understanding of Object Oriented principles.
* Exceptional ability to lead projects, gather requirements and communicate with
clients

Work Experience
Adecco Technical
July 2007 - present

October 2007 - January 2009
       Northwestern Mutual 
Application Analyst – Compliance/Best Practice
CAMM (Assentor), Network Compliance Information, Marketing Materials Review,
Compliance Email Archive
* Work with the business systems team and business clients to define the project
requirements and application solutions.
* Act as a liaison to facilitate mutual understanding and partnership between
business clients and the IS Department.
* Partner with other teams and enterprise partners as necessary to develop
project requirements and analyze system issues.
* Provided business and application consultation for small projects and support
teams.
* Developed Business Process Models for current Incident, Problem and Change
Management flows and proposed models identifying gaps and improvements to
processes.
* Acted as first level of support of Incident and Problem management tickets. 
Perform analysis  and contribute to resolution of system issues.
* Developed Product Release Assessment documents to evaluate vendor software
releases and determine cost and/or benefit of installation.
* Created Service Level Agreements and documented application performance
measures weekly.
* Responsible for the completion, communication, on-going maintenance and
management of system documentation.
* Responsible for tracking, coordination and validation of defects against
requirements.
* Ensure delivery of appropriate project deliverables.
* Created user requirements, use cases and system process models for email
archival system.
* Created vendor business and technical questions for (RFP) Request For Proposal
of new email archival solution.

July 2007 – October 2007
       ABB 
Web Infrastructure Specialist  
       July 2007 – October 2007.   
* Collaborated with the Business Unit clients to capture and document errors
found and changes needed to demo version of Business Online application.
* Provided support of www.abb-drives.com website and making required changes
using .asp.  Visual Source Safe used to control integrity of .asp page changes.
* Supported application changes (website problems, new user creation, text web
page changes).
* Setup ASP.NET environment on local server.
* Created extracts of training users for data migration
* Responsible for migrating web page and SQL changes to production environment.
* Provided support to external customers with problems accessing
www.abb-drives.com site.  Responsible for creating data extracts for internal
Marketing Department and Training Representatives.
Project Management: 
* Worked to identify, evaluate, and develop system procedures that will meet the
business expressed requirements.  Developed use case scenarios to ensure that the
technical requirements of the users were met.  Assisted in developing detailed
work plans outlining phases, tasks and milestones.
* Designed specifications for functionality changes based on Beta Testers
requirements.  Worked closely with overseas developers to get specifications of
needed changes.
* Developed test plans and scripts for user acceptance testing.  Monitored and
documented progress of the project, providing status reports to the Marketing
Director weekly.
* Worked with Project Manager and developers from SumTotal to develop Single
Sign On process, creating flowcharts and business requirements.  
* Responsible for maintaining schedule of migrating web page changes to
production environment to minimize downtime for external customers.

We Energies (Formerly Wisconsin Electric Power Co.)
June 1999 – July 2007
Information Consultant – Design, develop and support the electronic bill payment
and presentment application.  
* Responsible for maintaining vendor software and modifying as needed for easier
usability to customers utilizing J2EE, XML, SQL, JSP and Java.  
* Developed internal customer service website to allow representatives to view
and update customer contact information and to view statements and payments made
to energy accounts using Java, JSP, HTML, SQL with an Oracle back-end.  
* Collaborated with the Business Unit clients to capture and document existing
functionality of current Online Bill site and used those documents to help
identify user requirements.  
* Designed and developed wire frames using HTML that were used as mockups to
visualize to clients what the site would look like after upgraded design
implemented.  
* Assisted with changing and testing of code using UNIX scripts, specifically
Perl, for retirement of company’s Mainframe.
* Scheduled and monitored Autosys jobs to run batch UNIX scripts.
* Used PVCS to control integrity of Perl scripts.
* Performed Quality Assurance testing on volumes of bills formerly produced in
mainframe.
* Wrote and tested new programs and enhanced existing programs as necessary for
the Customer Application using COBOL and PL/I on the Mainframe with a Sybase
back-end.  
* Provided second tier technical support, incident, and problem management to
end users on the technology issues regarding we-energies Online bill website.
* Provide first tier technical support to customer service representatives on
the technology issues regarding Email Management application.
* Configured Email Management application to route email to appropriate response
channels.  Created customized Knowledgebase for common email requests.
Project Management: 
* Worked to identify, evaluate, and develop system procedures that will meet the
business expressed requirements.  Developed use case scenarios to ensure that the
technical requirements of the users were met.  Assisted in developing detailed
work plans outlining phases, tasks and milestones.
* Facilitated training sessions and created documentation for user groups to
assure user needs were met.  
* Designed specifications for system changes based on user requirements.  Worked
with Communications department ensure that Online Bill website followed corporate
We Energies guidelines
* Developed test plans and scripts for user acceptance testing.  Monitored and
documented progress of the project, providing status reports to the Business
Units weekly.
* Managed working relationships with vendor of Online Bill software. 
Established Service Level Agreements for vendor support of application during
software upgrade phase and post-implementation.
* Responsible for website development and enhancement projects, deployment of
application, problem identification and resolution. 
* Responsible for maintaining schedule of migrating web page changes to
production environment to minimize downtime for external customers. 
* Provide support to customer service representatives who deal directly with
external customers when they are unable to solve customer problems.  Creation of
data extracts and/or data manipulation to re-create problems and come up with
solutions or workarounds.
* Responsible for a project to create internal Work Tracking application. 
Designed specifications, and processes to be used based on the needs of the
Billing Support Department.  
* Managed working relationship with vendor of Email Management software. 
Established Service Level Agreements for vendor support of application during
software upgrade phase and post-implementation.


Keane, Inc 
February 1998 – June 1999 (Consultant – Programmer Analyst)
       Northwestern Mutual Life 
       April 1999 – May 1999.   
* Made enhancements to existing PL/I programs for the Sales Reporting
Application.  
       Johnson Controls 
       October 1998 – April 1999.   
* Analyzed code to see what date fields may have future date problems, making
code changes, testing and debugging COBOL programs for Year 2000 compliance.  
* Documented test results in Access database repository.

       Milwaukee County 
       March 1998 – June 1998.  
* Tested, and debugged COBOL programs for Year 2000 compliance.  
* Other responsibilities included working with the County’s staff to document
their work environment and procedures to be duplicated by the Year 2000 project
team, and assisting in developing a test environment to be used strictly for Year
2000 testing.

Carson Pirie Scott & Co.
March 1997 – February 1998
Programmer Analyst 
* Wrote and tested new programs or enhancing existing programs as necessary for
the proprietary, (Boston Store) charge card using COBOL.  
* Developed documentation used by the operations staff outlining steps to be
performed due to failure of a job.  
* Analyzed, debugged and tested changes for Year 2000 compliance.  Supporting
application changes during on-call rotation. 

M & I Data Services
August 1996 – March 1997
Programmer Trainee 
* COBOL programming for bank conversions and special projects within the ACH
division of Corporate Cash Management Systems. 
* Modified existing programs, tested and installed changes using JCL.  
* Applied on-line changes to banks and their functionality in CICS.  
* Troubleshoot and supported the ACH application and programming changes.  
* Supported application changes during on-call rotation.



Education

Waukesha County Technical College   June 2000 - September 2000
Internet/Intranet Web Certificate

Carroll College   January – March 2000
Microcomputers, Applications and Databases

Lakeland College   1994 – 1997
Bachelor of Arts - Computer Science

Milwaukee Area Technical College    1995 – 1997
Elective courses

University of Wisconsin – Milwaukee  1990 – 1992
General Studies