Tara L. Liesch
MCP, MCDST, HDA, CSS
N8982 Church Street Brillion, WI 54110
Phone: [Send email to request phone number] 58-1738
E-mail: [Send email using form at bottom]
WORK HISTORY
Tek Systems, Appleton, WI December 2007 Present
Remote DSI (Distributed Systems Installation) Team Humana
Assist users with file transfers, network printer setup, and software
upgrades.
Ensure user accounts are in the appropriate organizational unit in active
directory.
Track hardware inventory for outside sales agents.
Remotely deploy software to end users computers.
Troubleshoot damaged computers to determine what hardware needs to be replaced
so computer can be put back into inventory.
Troubleshoot and resolve remote and local user problems.
Image new computers with appropriate Operating System and software package.
Order and replace any damaged hardware on returned computers.
Software setup and configuration for individual user computers.
Troubleshooting and repair of local or network printers.
Customer Support Specialist / Help Desk - Humana
Assist with customer password and computer access problems.
Document technical support requests in the CA Unicenter logging system.
Utilize troubleshooting tools, such as Bomgar and company Knowledge Base.
Escalate calls to other levels of support as needed.
Phone Technician St. Judes Hospital
Set up 20 phones in a hunt group for a one day telethon
Valley Packaging Inc, Appleton, WI August 2009-November 2009
Distribution Supervisor
Implemented and did troubleshooting on the PkMS system.
Supervised and coordinated activities of warehouse hourly employees
Managed shipping activities to ensure accuracy, completeness, and condition of
shipments.
Managed and maintained a safe work environment.
Directed movement of shipments from receiving and shipping dock areas to
storage and work areas.
Space management / utilization within the warehouse.
Inspected loading operations to ensure compliance of shipping specifications.
Greatland Corporation, Green Bay, WI December 2007 January 2008
Technical Support Associate
Document technical support requests in JDEdwards.
Assist with technical customer questions regarding Winfiler / Winfiler Plus
accounting software.
Escalate calls to second level support as needed.
Actively research issues using all utilities available to prevent or solve
common error occurrences.
Utilize troubleshooting tools, such as Gotomypc.com and the company Knowledge
Base.
Utilize web client to monitor phone volume.
Able to work in a fast paced, rapidly changing environment.
Cyber Works, Green Bay, WI August 2007 November 2007
Service Manager
Supervised and managed the daily activities of the service technicians.
Repaired personal computers and ensured the accuracy and timeliness of the
repairs by the service technicians.
Ensured company policies and procedures were being followed by the service
technicians
Assisted on the sales floor with customer questions and repair requests.
Contacted customers to inform them of any issues with their computer and help
them to the appropriate decision in order to get their computer functioning.
Encadria Staffing Solutions, Green Bay, WI February 2007 July 2007
Temporary Employee Safety at WEL Companies
Developed and maintained databases.
Handled company driver accidents, training needs, and safety requirements.
Conducted safety meetings.
Received and managed calls from vendors and employees.
Hoffmaster / Solo Cup Co., Appleton, WI December 1999 December 2006
Distribution Supervisor
Implemented and did troubleshooting on the PkMS system.
Supervised and coordinated activities of warehouse hourly employees engaged in
record keeping on all incoming and outgoing shipments.
Directed work activities of sealer operators and manual case stackers.
Managed shipping activities to ensure accuracy, completeness, and condition of
shipments.
Managed and maintained a safe work environment.
Logistics Coordinator I
Space management / utilization within the warehouse.
Inspected loading operations to ensure compliance of shipping specifications.
Inspected material handling equipment for defects and schedule repairs.
Logistic Coordinator II
Directed movement of shipments from receiving and shipping dock areas to
storage and work areas.
Maintained weekly work schedule and employee attendance records in the
Shipping Department.
Billing Clerk
Reviewed shipping notices, bill of ladings, invoices, orders, and other
records to determine shipping priorities, work assignments and shipping methods.
Scheduled carrier appointments and dispatching of in-house driver.
CERTIFICATIONS
Microsoft Certified Professional (MCP)
Microsoft Certified Desktop Support Technician (MCDST)
Help Desk Analyst (HDA)
Customer Support Specialist (CSS)
PROFESSIONAL SKILLS
Thorough knowledge of Windows XP Professional, XP Home and Windows Server
2003.
Installation of Microsoft Windows XP Pro Services and Windows Server 2003.
Maintaining and Supporting Windows Server 2003 Environment.
Implementing, Managing, and Maintaining a Microsoft Windows Server 2003
Network Infrastructure: Network Services.
Supporting users and troubleshooting desktop applications on a Windows XP
operating system and Windows Server 2003.
Knowledgeable with networking technologies including TCP/IP, DNS, and DHCP.
Thorough knowledge of Microsoft 2003 Desktop Application Courses.
Able to handle a multitude of details and meet close deadlines under
pressure.
Identify and utilize various resources to achieve accurate results.
Supervise, manage, and train employees on computer equipment.
Outstanding ability to assess customer needs and requirements.
Manage and coordinate warehouse employees, space and layout requirements, and
time management efficiencies.
Maintain a stable environment in a corporate work place by resolving conflicts
in a diplomatic manner.
EDUCATION
Rasmussen College, Green Bay, WI
Currently Pursuing
Information Systems Management AAS Degree with an emphasis in Web Programming
PC ProSchools, Green Bay, WI
Microsoft IT Training Academy
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