SHELLIE BERG
1206 Sweeney Dr. Apt 4
Middleton, WI 53562
 [Send email to request phone number] 44-7570 

OBJECTIVE 
Seeking part-time customer service position

EXPERIENCE 
Fidelity Information Services, fraud monitoring center, Tampa, FL and Madison,
WI
Risk Specialist, April 2008-present
Lead, October 2006-September 2007 
Analyst, August 2004-October 2006
•Spoke with cardholders to verify possible fraud on credit and debit cards 
•Shut down cards with fraudulent activity
•Trained employees
•Did administrative work including entering data into Excel and faxing 

West Telecommunications, Loves Park, IL 
Customer Service Representative, September 2001-June 2004
•Accepted applications from prospective MBNA customers

EDUCATION
Bachelor of Arts, August 1999
Northern Illinois University, DeKalb, IL
Major: Print Journalism
Minor: Communications 

SKILLS
Proficient in Microsoft Word and Excel 

REFERENCES
Available upon request