Mellisa Marie Walker
2642 McCoy’s Ferry RD
Hedgesville, WV 25427
 [Send email to request phone number] 54-5070


Objective
	To obtain a position that will put all of my experience and skills to use in a
friendly working environment with opportunities for advancement.

Summary
·	8 yrs. office experience
·	10 yrs. customer experience

Professional Experience

Customer Service
·	Assisting customers with questions and complaints
·	Running cash register
·	Checking Documents/ Following state and legal codes
·	Notarizing documents
·	Reporting any issues to supervisors
·	Greeting patients/customers
·	Assisting customers to fill out proper forms

Office Management
·	Scheduling appointments
·	Event planning and scheduling
·	Staff scheduling
·	Mass mailings
·	Interviewing, Hiring, and Training new staff
·	AR/AP
·	Payroll/Taxes
·	Policy Planning

Dispatching
·	Registering visitors
·	Assisting visitors/students/staff in finding the department or information
they need
·	Operating a multi-line phone, switchboard, emergency phone, and two alarm
systems
·	Recording all incidents that occurred on my shift
·	Contacting and organizing emergency services
·	Dispatching officers where needed
·	Training new staff

Sales/Advertising
·	Demonstrating product
·	Explaining financing options
·	Selling ad space
·	Telemarketing
·	Assisting customers in developing advertising strategy

Direct Care
·	Caring for Mentally Retarded and Developmentally Disabled adults
·	Life Skills Training
·	Behavior Modification Training
·	Basic Education- shapes, numbers, letters, safety awareness
·	Hygiene needs
·	Nutrition
·	Event Scheduling
·	Progress notes on daily activities
·	Training new staff
·	Evaluating needs of new clients

Work History
2006-2007	Substitute Teacher	HCPS			Paris, TN
2005-2006	CSR			WVDMV		Martinsburg, WV
2005-2006	Cashier		ROCS			Martinsburg, WV
2004-2005	Direct Care		Daily Companions	Hedgesville, WV
		Office Manager
2004		Office Manager	AAA Cleaning	Frederick, MD
2003-2004	Accounts Manager	Celebrate Publishing	Frederick, MD
2000-2003	Dispatcher		MSM College		Emmitsburg, MD
1999-2001	Office Manager	Family Chiropractic	Thurmont, MD

References

John Hagemann	301-271-2711, former employer
Debbie Gray		 [Send email to request phone number] 29-1941, supervisor and friend
Karrie Whittington	 [Send email to request phone number] 29-3610, supervisor and friend
MaryAnn Dick	 [Send email to request phone number] 29-7918, friend