Education
-Master of Science in Business Information Systems, Utah State University, 2002
-Bachelor of Science in Information Systems Management, Brigham Young
University, 2000

 
Employment
 
Information Management Specialist
U.S. Department of State
Washington D.C.; Tegucigalpa, Honduras; and Brussels, Belgium
7/2004 through Present
-Administer and operate classified and unclassified computer networks; install,
operate and maintain new hardware and software applications; and ensure computer
operations are consistent with current Department of State and Federal government
operating and security policies and practices
-Provide assistance to users of information management services, including
training users with new software applications and new or amended information
technology-related policies and procedures
-Administer Embassy classified and unclassified telephone and wireless programs
including the installation of new equipment, maintenance and repair of equipment,
and providing assistance to personnel in the proper use of these systems
-Administer Embassy emergency communications network, including the
installation, testing, maintenance and deployment of various wireless and
satellite emergency communications systems
-Serve as part of the Embassy’s administrative team performing additional duties
outside of normal information management activities as determined by Embassy
management or as dictated by specific circumstances

Systems Analyst/Team Lead
Beneficial Financial Group, Salt Lake City, UT
7/2000 to 7/2004
-Researched, recommended, purchased, installed, configured, supported, and
maintained contemporary hardware and software applications on servers, desktops,
laptops, and handheld computers
-Participated in, and often times managed, major projects involving maintenance
and upgrades to these systems
-Assisted in administering and operating home office wired and wireless LANs as
well as helping to support agency LANs and high-speed Internet connections
-Helped administer and operate computer equipment; including modems (internal,
external, and network), routers, switches, wireless access points and wireless
and wired network cards, printers, scanners, and audio/visual equipment; install,
operate and maintain network hardware and software, and troubleshoot and restore
outages within the network
-Provided assistance to users of information technology services, including
training users on contemporary software applications, equipment, and guidance
with new or amended information technology-related policies and procedures

Online Support Technician
AirSWITCH, Springville, UT
7/1999 to 7/2000
-Phone support for customers using high-speed and dial-up Internet services
-Troubleshot problems with LAN settings, TCP/IP properties, dial-up settings,
hardware configurations, and physical connections
-Provided assistance and guidance to customers, in the use of Internet-related
applications, including browsers, email clients, newsgroups, chat rooms, instant
messaging clients, voice-over-IP packages, gaming, etc.
-Worked closely with installation and repair crews to setup service for new
customers and maintain service for existing customers, occasionally going out
with installation and repair crews to cross-train on their various functions
-Was heavily involved in internal systems improvement and beta test of IP phone
system

Helpdesk Supervisor/Information Systems Specialist
Missionary Training Center for The Church of Jesus Christ of Latter-day Saints
Provo, UT
11/1998 to 7/1999
-Provided Helpdesk support for training center administration with a focus on
managing and training other Information Systems Specialists
-Worked with and helped train specialists on the network, phone system,
printers, copiers, fax machines, audio/visual equipment, other typical computer
hardware, and soft skills like customer service, prioritization, and
documentation
-Helped update interactive voice response telephone system

Helpdesk Supervisor/Computer Technician
Ultradent Products, Inc., South Jordan, UT
10/1997 to 11/1998
-Supervised Helpdesk support for over 250 end users while setting up,
maintaining, and helping to administer the company's network and phone system
-Networking experience included running network cables, cutting, crimping and
punching down patch cables, and organizing network/phone wiring closets
-Trained employees in contemporary applications. Ran audio/visual support for
conferences
-Ran back-ups, restores, rebuilds, and printed various Oracle invoices and
reports

I.T. Specialist
ProStaff, Midvale, UT
9/1996 to 10/1997
-Trained hundreds of individuals at all levels in popular computer applications
-Assisted in recruiting, interviewing, placement, and quality control of the
staff
 
Missionary
The Church of Jesus Christ of Latter-day Saints, Australia Sydney South Mission
3/1993 to 4/1995
-Studied and taught doctrine and beliefs to investigators of the church
-Performed Christian service
-Helped manage others to do the same by serving as District Leader, Trainer,
Zone Leader, and Assistant to the Mission President
 
Languages
-Speak and read Spanish at a moderate level from studying it in school and
living in Latin America for two and a half years
 
Awards received
-Eagle Scout, in addition to other scouting, sports, service, and corporate
awards
 
References
-Excellent references are available upon request.